Feel Welcome Feel Valued
Reports to Front Office Manager.
Well versed on all Brand Standard requirements for Front Office and related areas.
Serves as the hotel Manager on Duty and oversees all hotel operations, ensuring that the highest levels of hospitality and service are provided. Represents hotel management in resolving any guest or hotel related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.
Directly responsible for front desk supervisors, front desk clerks, rooms controllers, lobby greeters to strive towards total guest satisfaction.
Ensure that all associates are adhering to all hotel policies, standards, procedures and regulations. Needs to be able to perform in all front of house functions.
Responsible for hiring, training and development of all associates working for the guest relations area.
Assist the front office manager in all areas to ensure a correct and smoothly-operating department.
Act as point of contact to arrange and organize guest stay. Act as role model for fellow associates and assure service quality meet brand standard. Create welcome hospitality and professional atmosphere in your area to ensure total guest satisfaction.
Have knowledge of local areas and be informed at all times about cultural, historical attractions as well as their locations and hours of operation.
Be sure to spend time in public areas during busy time in order to take care of guest requests.