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1.了解万豪的忠诚计划,包括会员福利流程和计划。
2.邀请其他酒店的团队成员分享成功案例和最佳实践、将领导力和忠诚度战略与酒店的日常运营联系起来,
3.为成功建立团队制定酒店的培训策略,并确保每个人都接受适当的培训,以满足忠诚度目标,如
4.推动忠诚度运营,与领导层合作,制定酒店的忠诚度战略。管理操作清单,确保所有任务一致、按时、合规地完成。5.每日向前厅部经理报告,如证书或夜间审计传输,参加酒店和员工会议/简报会,讨论酒店的忠6.每周审核信息和报告以确保完成升级和延迟退房请求检查计划,确保即将到来的预订满足偏好,特殊要求和福利。审查报告,如EMPOWER:客人体验、客人声音、入住错误纠正等,以评估酒店忠诚度表现。有关详细信息,请参阅Lovaltv绩效管理参考指南。
7.每月与办公室领导一起审查全面的到货前计划策略。确认前台提供精英福利的流程,包括延迟退房和升级策略
8.支持客房部和餐饮部领导评估礼宾部/行政酒廊的策略;预测,供应,供应和人员配置。9.定期参加与团队及其他部门的会议,如餐饮部,客房部。
10.查看忠诚度战略模板,了解酒店的其他详细信息和注意事项。
西安万丽简介About Renaissance Xian Hotel 西安万丽酒店由西安大金置业有限公司投资建造,由万豪国际集团管理经营。在西安万丽酒店,您总能发现惊喜与快乐!西安万丽酒店位于西安曲江新区的繁华地段,轻松可抵达5A级景区大唐不夜城步行街、大雁塔、陕西历史博物馆以及小寨和钟楼商业区,西安众多购物与餐饮胜地齐聚四周。从酒店出发,步行 10 分钟就能到达地铁 2 号线电视塔站,2 站路即抵小寨站,驱车 40 分钟则前往西安咸阳国际机场。西安万丽酒店地理位置极为优越,缔造精彩的出行之旅。403 间豪华客房及套房带来无尽愉悦的感官体验,赐予身心宁静惬意的享受。1500平米的大宴会厅,宽敞的空间与生动的色彩重新定义了简约生活方式。三个各具特色的餐厅及时尚的大堂酒吧邀您一同品鉴。生活在于发现,随心发现灵感,体验多姿多彩的商务逍遥游。 Renaissance Xian Hotel, a Marriott Lifestyle Hotel was established by Xian Dajin. It takes the center stage of Xian Qujinag, with an easy access to Xiaozhai and Bell tower business district, where you can find the best of Xian’s shopping and dining. A 10 minutes walk to Dianshita station by Metro Line 2 and 2 stops away from Xiaozhai Station, 40 minutes driving to Xian Xianyang International Airport. Our unique location will help you discover something wonderfully new on your journey. With 403 guest rooms, including deluxe rooms and suites, Renaissance Xian hotel is designed to ignite all your senses and sedate them to bliss. 1,500 square meter spacious banquet space with interiors and vibrant colors redefine pared-down lifestyle. Three distinctive restaurants and styling R bar is inviting you to join us. 万丽品牌简介:About Renaissance Hotels:万丽酒店勇于突破固有的商务旅行传统,为客人打造出乎意料的惊喜体验。万丽酒店于全球超过35个国家拥有160间酒店,每间酒店都各具特色,让客人每次入住都打破常规,帮助商务旅行者获得丰富多彩的当地体验。商旅客人视他们的商务旅程为发掘新鲜、有趣及共享体验的大好时机,我们承诺将满足客人们的好奇心、激发他们的想象力,并愉悦他们的各项感官。我们理解客人们想要充分利用每分每秒的愿望,在酒店的大堂、酒吧及酒廊设置招牌活动,向客人们展示音乐、艺术、调酒、烹饪等方面涌现的新秀。万丽导航员为当地的探索专员,随时准备好协助客人发掘地道的当地风味及活动。「REN 会议」凭借创新的多感观会议设计、社交活动及为客人度身订造的当地探索之旅,为会议团体提供有别于传统会议的崭新体验。万丽酒店致力确保每次旅程都是开阔视野的难忘之旅。At Renaissance Hotels, part of Marriott International, Inc., it is Business Unusual. Each of our over 160 hotels, located in 35 countries and territories around the world, is unique and every stay offers unconventional programs that help business travelers discover rich, local experiences. We promise to feed the curiosity, fuel the imagination and excite the senses of our guests, who see their business trip as an exciting opportunity for new, interesting and sharable moments. We offer signature events in our lobbies, bars and lounges designed to showcase emerging talent in music, the arts, mixology, gastronomy and more. Renaissance Navigators are neighborhood experts who are ready to assist guests in discovering true local flavors and activities. R.E.N. Meetings offers groups an experience beyond a traditional meeting, rooted in creative sensory meeting design and custom-curated local Navigator excursions and networking events. At Renaissance Hotels, we strive to ensure that every trip is transformed into an eye-opening, unforgettable journey. 万豪国际简介:About Marriott International : 万豪国际(纳斯达克股票代码:MAR)集团总部总部位于美国马里兰州贝塞斯达,在124个国家和地区拥有超过6,500家酒店,包括直接经营酒店、特许经营酒店和授权分时度假酒店,并拥有30个领先的酒店品牌。万豪国际还运营屡获殊荣的客户忠诚计划:包括丽思卡尔顿礼赏在内的万豪礼赏及SPG俱乐部。Marriott International, Inc. (NASDAQ: MAR) is based in Bethesda, Maryland, USA, and encompasses a portfolio of more than 6,200 properties in 30 leading hotel brands spanning 125 countries and territories. Marriott operates and franchises hotels and licenses vacation ownership resorts all around the world. The company also operates award-winning loyalty programs: Marriott Rewards?, which includes The Ritz-Carlton Rewards?, and Starwood Preferred Guest?. 西安大金置业有限公司About Xian Dajin 西安大金置业有限责任公司成立于2010年。公司为不断提升企业的核心竞争力,不仅在企业发展中树立起了良好的社会形象,更是凭借专业的水平和成熟的技术,科学的管理手段,雄厚的技术力量,将不断深化改革,创新机制,适应市场,全面发展。 西安大金置业有限公司在大夏国际中心隆重举办了“大夏国际中心开盘”暨“西北首家万丽酒店签约仪式”。这不仅预示着曲江商务板块五星级尊贵项目的耀眼绽放,势必大幅提升区域商务的水准及配套服务水平,而且是万豪集团在西安地区首家提供全方位服务的生活品味品牌酒店。Xian Dajin is a Limited Liability Company which was founded in 2010. In order to hence the core competitiveness of enterprises, Xian Dajin has established a good social image during the its own development. Xian Dajin with professional and mature technology, by means of scientific management and strong technical force, we will continue to deepen reform, innovate mechanisms, adapt to the market, and develop comprehensively.Xian Dajin signed the contract with Marriott International which is also the signing ceremony of the first Renaissance hotel in the Northwest of China. This signing ceremony was not only the foreshadow of the blooming projects in the business sector of qujiang, it is bound to greatly improve the level of regional business and the level of supporting services. But also it is the first full service lifestyle brand which Marriott opens in the Northwest of China.