The Four Seasons Hotel Hangzhou at West Lake is looking for Rooms Division Management In Training who share a passion for excellence and who infuse enthusiasm into everything they do.
We hire motivated people who we train to perform superbly, while we create an environment where they can flourish. Ultimately, our culture breeds success, and rewards it in many different ways. We encourage and expect all of our employees to behave consistently in a manner which demonstrates:
▶	Commitment to supportive teamwork and open communication
▶ Responsibility for ongoing enhancement of their skills and performance
▶ Recognition of personal accountability for their own actions and the outcomes of those actions
▶ An understanding of the effect of their behavior on our guests, their fellow employees and the reputation of the Company

Join our team
We demonstrate our beliefs most meaningfully in the way we treat each other and by the example we set for one another. In all our interactions with our colleagues, we seek to deal with others as we would have them deal with us."
Four Seasons Hotel Hangzhou at West Lake provides employees with the same level of care that we expect to be shared with our guests. We have been ranked in FORTUNE Magazine’s 100 Best Companies to work for since 1998.

Responsibilities 
1. Checks in guest in an efficient and friendly manner, using guest name whenever possible.  Assures that guest is assigned type of room requested and the correct rate is charged. Arranges for luggage to be delivered to guest room.  Issues correct keys to the guest.
2. Checks out guest at end of stay.  Ascertains guest satisfaction, collects keys, posts late charges and presents bill to guest.  Settles bill accurately through credit card or cash transaction.
3. Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone. 
4. Maintains a balanced bank assigned by the hotel.  Makes change, cashes checks, and exchanges foreign currency. Reconciles all transactions at the close of each shift of both own and the Guest Relations Officer.
5. Utilizes a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests. Coordinate with Housekeeping ensuring rooms are release in a timely manner. 
6. Accepts reservations, changes and cancellations in the absence of Reservations Department Staff.  Makes confirmation for guest with regards to their booking.
7. Can answer guest calls and direct them appropriately in the absence of a Communications Operator. 
8. Ensure all guest information is entered into PSB “Police Station Bureau” system correctly on a timely manner and registration of guest information is completed accordingly. All guest passport or ID is being scanned and updated. Outside guest/ visitors are registered into the PSB visitor booklet. Reports any discrepancies and follow up accordingly.

Preferred Qualifications and Skills
1.	Ideally a bachelor’s degree in hospitality
2.	Twelve months of relevant industry experience
3.	English and one additional language
4.	Knowledge of the local language of the hotel where you will complete your training is desirable
5.	Eligibility to work at the location of the hotel where you will complete your training is essential

Join us and Enjoy…
▶	An opportunity to build a life-long career with global potential and a real sense of pride in work well done
▶ Best-in-industry training
▶ Complimentary stays at Four Seasons properties (based on availability) with discounted meals
▶ Incentive bonus/ competitive salaries
▶ Employee service awards
▶ Annual employee party/ social and sporting events

Learn more about what it is like to work at Four Seasons – Visit us:
Official Website: http://jobs.fourseasons.com/
LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts
Very East: http://job.veryeast.cn/784080 
WeChat: 杭州四季HR

“西湖庐驿”是一家坐落在杭州南宋皇城遗址附近、西子湖南侧的小型精品酒店，以江南丝绸文化为主题，仅有28间客房，配备了丰富而多元化的江南茶社、特色酒坊和SPA等。“西湖庐驿”传承了西湖人文情怀和酒店传统理念，融合了本土人文情怀和国际运营标准，从江南传统的丝织业、竹器业、木器业、烹饪业和海外时尚的意大利家具业、3D制作业、甜品业中遍邀行业匠人，匠铸酒店从设计、开发、建设到运营的每一个细节。