• 五险一金
• 带薪年假
• 技能培训
• 人性化管理
• 管理规范
• 岗位晋升
• 团队支持
• 发展空间

DUTY & RESPONSIBILITY
工作任务和职责
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Assist lyf guests with check-in procedures, and activation of mobile keys.
协助客人办理入住手续，激活移动钥匙
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Encourage sign ups for DiscoverASR app to explore and interact with lyf community
促进雅星会应用程序的注册以加深lyf 社区的宾客互动
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Handle guest queries related to facilities, services, registration, as well as provide information about local attractions and events.
处理住客关于设施、服务、登记的相关问询，并提供有关当地景点和活动的信息。
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Conduct property tours for new and potential lyf guests and/or business partners.
带领新住客及潜在客户或商业伙伴参观lyf 物业
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Receive and promptly transmit messages to guests.
接收并及时向宾客传达信息
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Resolve loyalty member-related issues to establish a cohesive community and manage member expectations.
解决会员相关的问题，以建立和谐社区，并管理会员的期望值
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Promote and encourage the growth of ASR membership and lyf digital membership.
推广并激励ASR 会员和lyf 数字会员的增长
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Monitor and maintain record of room availability using the Property Management System (PMS) or Reservation Management System (RMS).
使用酒店管理系统(PMS) 或RMS 监控并记录客房可用状态
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Adhere to corporate guidelines for all operational processes.
遵守公司所有运营流程的指导方针
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Perform bookkeeping activities when required.
在必要时进行记账
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Conduct regular rounds to ensure cleanliness in all areas, with a focus on social spaces.
定期巡视以确保所有区域的清洁，重点关注社交活动区域
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Manage walk-in inquiries, emails, and other lyf-related enquiries.
管理上门自洽的客户咨询、电子邮件及其他lyf 相关的问询
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Supervise events to ensure compliance with house rules and address any issues that arise.
监管物业活动以确保遵守公司规定，并解决可能出现的任何问题
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Assist in light housekeeping and liaise with outsourced contractors for cleaning and maintenance.
协助进行简单的客房清洁工作，并与服务外包商联络进行清洁和维护
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Review job scope of lyf Guards and propose improvements to increase efficiency
检查lyf 客务总管的工作范围，并提出改进建议以提高效率
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Ensure compliance of procedures and processes by lyf Guards
确保lyf 客务总管遵守工作程序和流程
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Monitor and Coach lyf Guards to achieve better performance and meet operational standards.
监督和指导lyf 客务总管的工作，以实现更佳的业绩并达到运营标准
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Ensure all lyf guests refunds are submitted to Finance on a timely basis.
确保所有lyf 住客的退款及时提交给财务部门
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Maintain guests' preference profiles and track their likes and dislikes.
维护住客个人爱好的档案管理，跟进了解他们的喜好与不喜欢的事物
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Assist the Ambassador of Buzz (AOB) in executing community initiatives that create connections between guests.
协助lyf使者执行促进住客联系的社区活动
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Support the AOB in curating and planning the event calendar for guests.
支持lyf使者策划和安排宾客活动的日历
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Proactively engage with guests, providing constructive recommendations to enhance their overall stay experience.
主动与住客交流互动，提供积极的建议以提升住客整体的住宿体验
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Anticipate and address guests' needs to exceed their expectations.
预判并满足住客的需求，以超越他们的期望
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Be the primary point of contact for any feedback/complaints by lyf guests.
成为lyf 住客反馈或投诉的主要协调人
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Conduct interview to hire lyf guards to ensure fit with the team
参与lyf客务总管的面试招聘工作，确保招募的lyf员工适合团队
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Train and onboard lyf guards with necessary skills and knowledge to perform their roles effectively.
培训和支持lyf 客务总管掌握有效履行其职责所需的技能和知识
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Create and maintain a duty roster to ensure sufficient manning coverage at all times.
制定排班表，以确保任何时候都有足够的人员配置
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Provide ongoing coaching, support, and motivation to lyf guards to ensure they perform and deliver exceptional service.
提供持续的指导、支持和激励，确保lyf 客务总管提供优质的对客服务
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Conduct daily stand-up meetings with lyf guards, providing updates, addressing concerns and ensure effective communication within the team.
与lyf 客务总管召开每日例会，更新工作进展，解决问题，并确保团队内部的有效沟通

REQUIREMENTS
资质要求
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Diploma holder and above in related fields such as hospitality, events, operations, F&B, IT etc.
大专或以上学历，酒店管理、活动管理、酒店运营、餐饮、信息技术等相关领域
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Experience in hospitality is a plus.
有酒店行业经验者优先
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Experience in guest service or customer-facing roles is preferred.
具有宾客服务或直接服务客户的经验者优先
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Minimum of 2 years’ supervisory experience preferred.
有2年以上的管理工作经验者优先
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Dynamic and self-motivated with strong verbal and written communication skills in both English and Chinese
充满活力且自我驱动力强，流利的中英文口头及书面沟通技能
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Highly organized with excellent multitasking abilities.
较强的组织能力，并具备优秀的多任务处理能力
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Attention to detail and able to anticipate and react to the needs of guests’ demands
注重细节，能够预判并处理宾客需求
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Knowledge of property management systems and other relevant software is a plus.
熟悉酒店管理系统及其他相关软件者优先
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Tech savvy, able to pick up and use new systems and technology solutions easily
精通技术，能够轻松掌握和使用新的系统和技术方案
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Familiarity with local attractions, services, and events.
熟悉当地景点、服务和活动
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Ability to remain calm, composed and think quickly in challenging situations.
能够在有挑战的情况下保持冷静和镇定
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Flexibility to work in shifts, including weekends and public holidays.
能够灵活地轮班工作，包括周末和公共假期
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Customer-oriented, warm and friendly personality with a genuine passion for creating a welcoming and inclusive community atmosphere.
以客户为中心，有热情、友好的个性，真正有热情营造舒适和包容的社区氛围
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Proven ability to motivate and inspire a team, promote teamwork, and lead by example.
有能力激励和鼓舞团队，促进团队合作，并以身作则

工作地点：上海浦东张江金科路求新路

雅诗阁中国雅诗阁有限公司（“雅诗阁”）是全球最大的国际服务公寓业主和运营商，在亚太、欧洲及海湾地区的24多个国家89多个城市管理256家物业，超过38,000 套服务公寓单位。雅诗阁旗下共有三大品牌，即雅诗阁、馨乐庭以及盛捷。在中国，雅诗阁是最大的国际服务公寓业主和运营商。目前在全国拥有和管理着68个物业，逾12,000套服务公寓单位，分布在北京、长沙、成都、重庆、大连、佛山、广州、杭州、合肥、南京、上海、沈阳、深圳、苏州、太原、天津、武汉、无锡、西安、厦门、银川、香港和澳门。雅诗阁是凯德集团旗下的全资子公司，总部设在新加坡。1984年，雅诗阁推出了亚太地区的首个世界级服务公寓。2006年，雅诗阁成立了全球首个亚太区服务公寓房地产信托基金——雅诗阁公寓信托。经过30年的耕耘与发展，今日的雅诗阁在服务公寓行业中备受推崇，在国际上稳占领导地位。雅诗阁官网：www.the-ascott.com雅诗阁中国官网：www.ascottchina.com?About Ascott China?The Ascott Limited (Ascott) is the world's largest international servicedresidence owner-operator with more than 256 properties over 38,000 serviced residenceunits in key cities of Asia Pacific, Europe and the Gulf region. Its portfoliospans over 89 cities more than 24 countries. The company operates three brands– Ascott, Citadines and Somerset.Ascott is also the largest internationalserviced residence owner-operator in China, with 68 properties over 12,000units in Beijing, Changsha, Chengdu, Chongqing, Dalian, Foshan, Guangzhou,Hangzhou, Hefei, Nanjing, Shanghai, Shenyang, Shenzhen, Suzhou, Taiyuan,Tianjin, Wuhan, Wuxi, Xi’an, Xiamen, Yinchuan, Hong Kong and Macau. Ascott,?a wholly-owned subsidiary ofCapitaLand Limited, is headquartered in Singapore. It pioneered Asia Pacific'sfirst international-class serviced residence in1984. In 2006, it establishedthe world's first Pan-Asian serviced residence real estate investment trust,Ascott Residence Trust. Today, the company boasts 30-year industry track recordand serviced residence brands that enjoy recognition worldwide. Ascott website: www.the-ascott.comAscott China website: www.ascottchina.com