• 五险一金
• 带薪年假
• 技能培训
• 人性化管理
• 管理规范
• 岗位晋升
• 团队支持
• 发展空间

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Manage, supervise and mentor the front desk team, enforcing adherence to property standards, policies, and procedures.
管理、监督和指导前台团队，确保遵守物业的标准、政策和程序。
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Collaborate closely with other departments to ensure customers get pleasant experience.
与其他部门紧密合作，确保为客人提供愉悦的入住体验。
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Effectively handle guest complaints and inquiries, demonstrating professionalism and empathy.
有效处理客人的投诉和咨询，展现专业精神和同理心。
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Continuously monitor and evaluate front desk performance, providing timely feedback, training, and development opportunities.
持续监督和评估前台表现，提供及时的反馈、培训和发展机会。
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Conduct regular training sessions for the Guest Service team to enhance their skills and knowledge.
定期为前厅团队进行培训，以提高员工的技能和知识。
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Ensure the accuracy and efficiency of reservation, check-in/check-out, and other front desk procedures. Conduct room booking, room status control, price adjustment, etc. if any.
确保预订、入住/退房和其他前台程序的准确性和效率。处理预订，开关房，调价等预订工作若有。
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Responsible for checking the grooming and working status of the staff on duty, pay attention to the shift information.
负责检查当班员工的仪容仪表以及工作状态，关注当天交班信息。
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Coordinate and manage the work shifts of the team, know customers information of the day and the next day, arrange work shifts reasonably, coordinate the relationship of each shift to ensure the smooth operation.
协调部门员工班次并做好管理，掌握当日及次日客情状况，合理排班，协调好各个班组关系，确保前台稳定运作。
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Assist to organize, coordinate, arrange and implement VIP reception with other departments to ensure VIP customers get pleasant experience.
协助组织协调安排、执行落实VIP接待工作，确保VIP客户能得到舒适和愉悦的入住体验。
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Analyze operational data, prepare reports, and recommend improvements to enhance front desk operations and guest satisfaction.
分析运营数据，准备报告，并提出改进建议，以提升前台运营和客人满意度。
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Assist Guest Service team to plan, execute and carry out effective guest activities or support other activities according to the brand attributes, including but not limited to Brand 360, Ascott Care and other event themes.
协助前厅团队依照所属品牌属性积极计划、执行开展有效的住客活动或支持其他活动，包括但不仅限于品牌360、雅诗阁关怀等活动主题。
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Assist GSM in cost control, resources allocation, operating cost reduction. Assist to develop and implement the department's budget, ensure all accounts are accurate and closed within the safe account period. Assist in department CAPAX management.
协助前厅部经理进行成本管理，合理调配资源，降低运营成本。协助制定和执行本部门的财政预算, 及时有效的跟进处理所有账目，确保账目的准确和在安全账期间内结算。同时协助部门固定资产管理。
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Assist to conduct sales activities, including but not limited to Up Selling, Walk-in, ASR and property accessories.
协助进行销售活动，包括但不仅限于Up Selling、Walk-in、雅星会会员招募以及物业周边产品。
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Be familiar with and strictly abide by the local government's personnel information registration system for public security administration and Exit and Entry Administration, so as to timely and accurately report information as required.
熟悉并严格遵守地方政府对治安管理、出入境管理的人员信息登记制度，做到及时、准确按要求上报信息。
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Work as property Manager on Duty (MOD) according to needs
根据物业需要按排班担任物业值班经理。
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Assist to implement all Ascott audit processes.
协助落实雅诗阁所有审计流程。
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In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work, responsible for the risk management within the scope of his own position.
遵守雅诗阁集团的环境健康安全(EHS)方针政策，日常工作中注意节能和安全操作，对本岗位风险管理事件负责。
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Fulfill any additional tasks assigned by superior.
完成上级分配的其他任务。

雅诗阁中国雅诗阁有限公司（“雅诗阁”）是全球最大的国际服务公寓业主和运营商，在亚太、欧洲及海湾地区的24多个国家89多个城市管理256家物业，超过38,000 套服务公寓单位。雅诗阁旗下共有三大品牌，即雅诗阁、馨乐庭以及盛捷。在中国，雅诗阁是最大的国际服务公寓业主和运营商。目前在全国拥有和管理着68个物业，逾12,000套服务公寓单位，分布在北京、长沙、成都、重庆、大连、佛山、广州、杭州、合肥、南京、上海、沈阳、深圳、苏州、太原、天津、武汉、无锡、西安、厦门、银川、香港和澳门。雅诗阁是凯德集团旗下的全资子公司，总部设在新加坡。1984年，雅诗阁推出了亚太地区的首个世界级服务公寓。2006年，雅诗阁成立了全球首个亚太区服务公寓房地产信托基金——雅诗阁公寓信托。经过30年的耕耘与发展，今日的雅诗阁在服务公寓行业中备受推崇，在国际上稳占领导地位。雅诗阁官网：www.the-ascott.com雅诗阁中国官网：www.ascottchina.com?About Ascott China?The Ascott Limited (Ascott) is the world's largest international servicedresidence owner-operator with more than 256 properties over 38,000 serviced residenceunits in key cities of Asia Pacific, Europe and the Gulf region. Its portfoliospans over 89 cities more than 24 countries. The company operates three brands– Ascott, Citadines and Somerset.Ascott is also the largest internationalserviced residence owner-operator in China, with 68 properties over 12,000units in Beijing, Changsha, Chengdu, Chongqing, Dalian, Foshan, Guangzhou,Hangzhou, Hefei, Nanjing, Shanghai, Shenyang, Shenzhen, Suzhou, Taiyuan,Tianjin, Wuhan, Wuxi, Xi’an, Xiamen, Yinchuan, Hong Kong and Macau. Ascott,?a wholly-owned subsidiary ofCapitaLand Limited, is headquartered in Singapore. It pioneered Asia Pacific'sfirst international-class serviced residence in1984. In 2006, it establishedthe world's first Pan-Asian serviced residence real estate investment trust,Ascott Residence Trust. Today, the company boasts 30-year industry track recordand serviced residence brands that enjoy recognition worldwide. Ascott website: www.the-ascott.comAscott China website: www.ascottchina.com