• 五险一金
• 带薪年假
• 技能培训
• 人性化管理
• 管理规范
• 岗位晋升
• 团队支持
• 发展空间

工作任务：
• Assist lyf guests with check-in
procedures.

协助lyf 住客办理入住手续。



• Handle guest queries related to facilities, services, registration, as well
as provide information about local attractions and events.

处理住客关于设施、服务、登记的相关问询，并提供有关当地景点和活动的信息。



• Conduct property tours for new and potential lyf guests.

带领新住客及潜在宾客参观lyf 物业。



• Receive and promptly transmit messages to guests.

接收并及时向住客传达信息。



• Resolve loyalty member-related issues to establish a cohesive community and
manage member expectations.

解决会员相关的问题，以建立和谐社区，并管理会员的期望值。



• Promote and encourage the growth of ASR membership and lyf digital
membership.

推广并激励ASR 会员和lyf 数字会员的增长。
• Monitor and maintain record of room
availability using the Property Management System (PMS) or Reservation
Management System (RMS).

使用酒店管理系统(PMS) 或RMS 监控并记录客房可用状态。



• Adhere to corporate guidelines for all operational processes.

遵守公司所有运营流程的指导方针



• Perform bookkeeping activities when required.在必要时进行记账



• Conduct regular rounds to ensure cleanliness in all areas, with a focus on
social spaces.定期巡视以确保所有区域的清洁，重点关注社交活动区域



• Manage walk-in inquiries, emails, and other lyf-related enquiries.

管理上门自洽的客户咨询、电子邮件及其他lyf
相关的问询


• Maintain guests' preference profiles and track their likes and dislikes.
维护住客个人爱好的档案管理，跟进了解他们的喜好与不喜欢的事物。



• Assist the Ambassador of Buzz (AOB) in executing community initiatives that
create connections between guests.

协助lyf使者执行能够促进住客联系的社区活动。



• Support the AOB in curating and planning the event calendar for guests.

支持lyf使者策划和安排宾客的活动日程。



• Proactively engage with guests, providing constructive recommendations to
enhance their overall stay experience.

主动与住客交流互动，提供积极的建议以提升住客整体的住宿体验。



• Anticipate and address guests' needs to exceed their expectations.

预判并满足住客的需求，以超越他们的期望。
• Supervise events to ensure compliance
with house rules and address any issues that arise.监管物业活动以确保遵守公司规定，并解决可能出现的任何问题



• Assist in light housekeeping and liaise with outsourced contractors for
cleaning and maintenance.
协助进行简单的客房清洁工作，并与服务外包商联络进行清洁和维护

资格要求：
• Diploma holder and above in related
fields such as hospitality, events, operations, F&B, IT etc.

大专或以上学历，酒店管理、活动管理、酒店运营、餐饮、信息技术等相关领域。



• Experience in guest service or customer-facing roles is preferred.

具有宾客服务或直接服务客户的经验者优先。



• Dynamic and self-motivated with strong verbal and written communication
skills in both English and Chinese.

充满活力且自我驱动力强，流利的中英文口头及书面沟通技能。



• Highly organized with excellent multitasking abilities.

较强的组织能力，并具备优秀的多任务处理能力。



 • Attention to detail and able to anticipate and react to the needs of
guests’ demands

注重细节，能够预判并处理宾客需求。



• Knowledge of property management systems and other relevant software is a
plus.

熟悉酒店管理系统及其他相关软件者优先。



• Tech savvy, able to pick up and use new systems and technology solutions
easily

精通技术，能够轻松掌握和使用新的系统和技术方案。

•

Familiarity with local attractions, services, and events.

熟悉当地景点、服务和活动。



• Ability to remain calm and composed in challenging situations.

能够在有挑战的情况下保持冷静和镇定。



• Flexibility to work in shifts, including weekends and public holidays.

能够灵活地轮班工作，包括周末和公共假期。



• Customer-oriented, warm and friendly personality with a genuine passion for
creating a welcoming and inclusive community atmosphere.

以客户为中心，有热情、友好的个性，真正有热情营造舒适和包容的社区氛围。

























工作地点：
上海张江达社lyf酒店（上海浦东新区求新路55弄1号）

雅诗阁中国雅诗阁有限公司（“雅诗阁”）是全球最大的国际服务公寓业主和运营商，在亚太、欧洲及海湾地区的24多个国家89多个城市管理256家物业，超过38,000 套服务公寓单位。雅诗阁旗下共有三大品牌，即雅诗阁、馨乐庭以及盛捷。在中国，雅诗阁是最大的国际服务公寓业主和运营商。目前在全国拥有和管理着68个物业，逾12,000套服务公寓单位，分布在北京、长沙、成都、重庆、大连、佛山、广州、杭州、合肥、南京、上海、沈阳、深圳、苏州、太原、天津、武汉、无锡、西安、厦门、银川、香港和澳门。雅诗阁是凯德集团旗下的全资子公司，总部设在新加坡。1984年，雅诗阁推出了亚太地区的首个世界级服务公寓。2006年，雅诗阁成立了全球首个亚太区服务公寓房地产信托基金——雅诗阁公寓信托。经过30年的耕耘与发展，今日的雅诗阁在服务公寓行业中备受推崇，在国际上稳占领导地位。雅诗阁官网：www.the-ascott.com雅诗阁中国官网：www.ascottchina.com?About Ascott China?The Ascott Limited (Ascott) is the world's largest international servicedresidence owner-operator with more than 256 properties over 38,000 serviced residenceunits in key cities of Asia Pacific, Europe and the Gulf region. Its portfoliospans over 89 cities more than 24 countries. The company operates three brands– Ascott, Citadines and Somerset.Ascott is also the largest internationalserviced residence owner-operator in China, with 68 properties over 12,000units in Beijing, Changsha, Chengdu, Chongqing, Dalian, Foshan, Guangzhou,Hangzhou, Hefei, Nanjing, Shanghai, Shenyang, Shenzhen, Suzhou, Taiyuan,Tianjin, Wuhan, Wuxi, Xi’an, Xiamen, Yinchuan, Hong Kong and Macau. Ascott,?a wholly-owned subsidiary ofCapitaLand Limited, is headquartered in Singapore. It pioneered Asia Pacific'sfirst international-class serviced residence in1984. In 2006, it establishedthe world's first Pan-Asian serviced residence real estate investment trust,Ascott Residence Trust. Today, the company boasts 30-year industry track recordand serviced residence brands that enjoy recognition worldwide. Ascott website: www.the-ascott.comAscott China website: www.ascottchina.com