• 五险一金
• 带薪年假
• 技能培训
• 人性化管理
• 管理规范
• 岗位晋升
• 团队支持
• 发展空间

· Responsible for the overall management of reservation process, optimize booking channels, control inventory and pricing, improve booking conversion rate and customer satisfaction, and support the achievement of the revenue goals.
负责酒店预订全流程的统筹管理，优化预订渠道、控制库存与价格，提升预订转化率与客户满意度，助力酒店营收目标达成。
· Overall manage the reservation process, including own channels and distribution channels. ensuring accurate order information.
统筹管理物业预订业务，包括自有渠道与分销渠道的预订处理、订单确认、变更及取消等全流程，确保订单信息准确无误。
· Handle booking-related customer inquiries and complaints, provide solutions for complex booking needs (such as long stays, group bookings, special amenities), and improve customer experience and loyalty.
预订相关客户咨询与投诉，针对复杂预订需求（如长住、团队预订、特殊礼遇）提供个性化解决方案，提升客户体验与忠诚度。
· Strictly implement the reservation policies and compliance requirements, including data security, customer information protection, etc., to avoid operational risks.
严格执行集团预订政策与合规要求，包括数据安全、客户信息保护等，规避运营风险。
· Ensure a positive RevPAR and RGI growth for responsible properties.
确保所负责物业每间可售房收入和指数的收益增长。
· Identify new business opportunities for different market segments.
能够洞悉不同市场的新业务机会。
· Review business intelligence data to ensure reservation data accuracy and communicate with operations team to minimize reservation errors.
审核业务信息数据以保证预订数据准确性，与运营团队沟通以减少预订误差。
· Utilize the Revenue Management internal forecast and daily pick-up tools to review pricing strategies and prepare a 3-month market segment outlook.
利用内部预订管理预测和相关统计工具进行价格策略审核，并进行未来3个月市场预计展望。
· Complete and analyze monthly reports.
制作分析月度相关报表。
· Provide yield analysis for high demand periods, promotions and campaign activities.
为旺季、促销和营销活动提供收益分析。
· Host biweekly revenue meetings (minimal) within the property to identify risks and opportunities for the property for the coming month and 2 months ahead.
组织物业内部至少每两周一次的收益例会，为物业提供未来1-2个月的风险趋势和市场机会预测。
· Assist in annual review of property budget, rate structure and Sales & Marketing action plans.
协助物业的预算、价格体系和市场销售活动计划的年度审核。
· Work closely with the regional revenue management team on follow-up tasks required.
与区域收益管理团队进行紧密合作并跟进相关工作。
· Adhere strictly to Ascott's policies, procedures, and standards.
严格遵守雅诗阁的政策、程序和标准。
· In compliance with the Ascott Group's Environmental Health and Safety (EHS) guidelines and policies, pay attention to energy conservation and the safe operation in daily work, responsible for the risk management within the scope of his own position.
遵守雅诗阁集团的环境健康安全(EHS)方针政策，日常工作中注意节能和安全操作，对本岗位风险管理事件负责。
· Fulfill any additional tasks assigned by superior.
完成上级分配的其他任务。
资质要求：
· College degree or above, majoring in hotel management, tourism, or language-related fields.
大专以上学历，主修酒店管理、旅游或语言类相关专业。
· More than 2 years reservation and revenue management working experience in hotels or service residences.
2年以上酒店或服务公寓预订和收益相关工作经验。
· Proficient in hotel management software and computer systems.
熟练使用酒店管理软件和计算机系统。
· Good communication and problem-solving abilities.
良好的沟通和解决问题的能力。
· good command of spoken and written English. 
具备良好的英语口语和书面能力。
· Positive attitude and dynamic team player.
态度积极，充满活力，有团队合作精神。
· Ability to work under pressure.
能够在压力下工作。

雅诗阁中国雅诗阁有限公司（“雅诗阁”）是全球最大的国际服务公寓业主和运营商，在亚太、欧洲及海湾地区的24多个国家89多个城市管理256家物业，超过38,000 套服务公寓单位。雅诗阁旗下共有三大品牌，即雅诗阁、馨乐庭以及盛捷。在中国，雅诗阁是最大的国际服务公寓业主和运营商。目前在全国拥有和管理着68个物业，逾12,000套服务公寓单位，分布在北京、长沙、成都、重庆、大连、佛山、广州、杭州、合肥、南京、上海、沈阳、深圳、苏州、太原、天津、武汉、无锡、西安、厦门、银川、香港和澳门。雅诗阁是凯德集团旗下的全资子公司，总部设在新加坡。1984年，雅诗阁推出了亚太地区的首个世界级服务公寓。2006年，雅诗阁成立了全球首个亚太区服务公寓房地产信托基金——雅诗阁公寓信托。经过30年的耕耘与发展，今日的雅诗阁在服务公寓行业中备受推崇，在国际上稳占领导地位。雅诗阁官网：www.the-ascott.com雅诗阁中国官网：www.ascottchina.com?About Ascott China?The Ascott Limited (Ascott) is the world's largest international servicedresidence owner-operator with more than 256 properties over 38,000 serviced residenceunits in key cities of Asia Pacific, Europe and the Gulf region. Its portfoliospans over 89 cities more than 24 countries. The company operates three brands– Ascott, Citadines and Somerset.Ascott is also the largest internationalserviced residence owner-operator in China, with 68 properties over 12,000units in Beijing, Changsha, Chengdu, Chongqing, Dalian, Foshan, Guangzhou,Hangzhou, Hefei, Nanjing, Shanghai, Shenyang, Shenzhen, Suzhou, Taiyuan,Tianjin, Wuhan, Wuxi, Xi’an, Xiamen, Yinchuan, Hong Kong and Macau. Ascott,?a wholly-owned subsidiary ofCapitaLand Limited, is headquartered in Singapore. It pioneered Asia Pacific'sfirst international-class serviced residence in1984. In 2006, it establishedthe world's first Pan-Asian serviced residence real estate investment trust,Ascott Residence Trust. Today, the company boasts 30-year industry track recordand serviced residence brands that enjoy recognition worldwide. Ascott website: www.the-ascott.comAscott China website: www.ascottchina.com