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工作职责：
·
Always be friendly and smiling under any circumstances, use guest’s
name at every opportunity.·
随时保持友善的态度，服务面带微笑,称呼客人的名字。·
Communicates to his/her superior any difficulties, guest comments
and other relevant information·
与上级领导交流有关疑难，客人意见和其它相关信息。·
Establishes and maintains effective employee working relationships·
与员工建立并保持良好的工作关系。·
Attends and participates in daily briefings and other meetings as
scheduled·
参加和参与每日的例会和其它计划好的会议。·
Attends and participates in training sessions as scheduled·
参加和参与计划好的培训课程。·
Prepares for service by ensuring:·
确保部门的以下各项工作就绪为客人提供服务：·
Grooming is impeccable and in accordance personal presentation
standards·
遵守个人仪表仪容规范著装无可挑剔·
Outlet equipment is clean·
设备干净·
Equipment is sorted and stored·
设备分类且存放好·
Glassware is polished·
玻璃器皿擦亮·
Flatware is polished·
擦亮餐具·
China is clean·
清洁瓷器·
Waiter stations are prepared·
准备好服务台·
Cutlery is placed for buffet and table service·
摆放好自助餐桌上的餐具·
Tables are set·
摆设好餐台·
Reservations are read and familiarized·
阅读并熟悉预订·
Special occasions are ready·
准备好特别活动·
Music is on·
放音乐·
Lighting is on·
开灯·
Carries out effective service by
ensuring:·
高效的提供服务：·
Guests are greeted and seated·
迎宾并安排客人就坐·
Daily specials are explained and upsold·
说明并推销每日特价·
Food orders are processed accurately·
准确的下餐单·
Trays and tray jacks are effectively used·
有效的利用托盘和托盘架·
Food orders are taken quickly·
快速的为客人写餐单·
Payment methods are handled accurately·
确的处理付款方法·
Working areas are cleaned and re-set quickly·
快速的清洁工作区和重新布置·
Guests are conversed with in relation to the food and beverage
products·
与客人谈论有关的餐饮产品·
Carries out effective beverage service
by ensuring:·
通过确保以下内容高效的提供饮品服务：·
Coffee and tea is served hot and in accordance with standard·
按规范提供热的咖啡和茶·
Provide courteous service to guests and respond promptly and
tactfully to guests’ complaints, requests and enquiries.·
提供礼貌待客的服务， 对客人的要求和投诉做出积极反应。·
Coordinate with kitchen and HSKP that all guests’ preferences and
requests are fulfilled.·
及时将客人的喜好和要求通知到厨房和客房部，履行我们的承诺·
Assists in training new employees and other duties as assigned.·
分配时间并培训新的员工。·
Perform other duties as maybe assigned by superiors·
完成上级布置的其他工作·
Able to read and write English·
能够读写英语。
工作地点：上海浦东新区求新路55弄1号上海张江达社lyf酒店
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住房租赁--服务式公寓
2000人以上
外商独资．外企办事处
雅诗阁中国雅诗阁有限公司（“雅诗阁”）是全球最大的国际服务公寓业主和运营商，在亚太、欧洲及海湾地区的24多个国家89多个城市管理256家物业，超过38,000 套服务公寓单位。雅诗阁旗下共有三大品牌，即雅诗阁、馨乐庭以及盛捷。在中国，雅诗阁是最大的国际服务公寓业主和运营商。目前在全国拥有和管理着68个物业，逾12,000套服务公寓单位，分布在北京、长沙、成都、重庆、大连、佛山、广州、杭州、合肥、南京、上海、沈阳、深圳、苏州、太原、天津、武汉、无锡、西安、厦门、银川、香港和澳门。雅诗阁是凯德集团旗下的全资子公司，总部设在新加坡。1984年，雅诗阁推出了亚太地区的首个世界级服务公寓。2006年，雅诗阁成立了全球首个亚太区服务公寓房地产信托基金——雅诗阁公寓信托。经过30年的耕耘与发展，今日的雅诗阁在服务公寓行业中备受推崇，在国际上稳占领导地位。雅诗阁官网：www.the-ascott.com雅诗阁中国官网：www.ascottchina.com?About Ascott China?The Ascott Limited (Ascott) is the world's largest international servicedresidence owner-operator with more than 256 properties over 38,000 serviced residenceunits in key cities of Asia Pacific, Europe and the Gulf region. Its portfoliospans over 89 cities more than 24 countries. The company operates three brands– Ascott, Citadines and Somerset.Ascott is also the largest internationalserviced residence owner-operator in China, with 68 properties over 12,000units in Beijing, Changsha, Chengdu, Chongqing, Dalian, Foshan, Guangzhou,Hangzhou, Hefei, Nanjing, Shanghai, Shenyang, Shenzhen, Suzhou, Taiyuan,Tianjin, Wuhan, Wuxi, Xi’an, Xiamen, Yinchuan, Hong Kong and Macau. Ascott,?a wholly-owned subsidiary ofCapitaLand Limited, is headquartered in Singapore. It pioneered Asia Pacific'sfirst international-class serviced residence in1984. In 2006, it establishedthe world's first Pan-Asian serviced residence real estate investment trust,Ascott Residence Trust. Today, the company boasts 30-year industry track recordand serviced residence brands that enjoy recognition worldwide. Ascott website: www.the-ascott.comAscott China website: www.ascottchina.com
