MAJOR FUNCTION 主要功能 :
To provide the best in Guest Service that exceeds Guest expectations. To maintain a high level of cleanliness and hygiene throughout the facility. Maintain all equipment in proper working and good working condition.
确保所有健身中心的员工以专业的态度向客人提供最好的服务。保持各种设备的清洁卫生。维持所有设备的正常运作。
SPECIFIC DUTIES 工作任務 :
1. To provide excellent service of the Marriott Health Club which includes the swimming pool, sauna, locker facilities and pool bar.
负责健身中心的运营包括游泳池、桑拿、更衣室设备和吧台。
2.To participate in training activities on a weekly, monthly schedule.
参与每周和每月的培训
3. To be familiar on Hygienic requirements set by both local government and Marriott standards.
熟悉当地政府和万豪的卫生标准并按要求对员工进行培训。
4. To monitor the hygiene level of Swimming pool and Jacuzzi.
监督检测泳池和按摩池的卫生情况。
5.Operate the pool bar in a professional manner and meet the beverage requirements set by by local laws.
以专业的态度维持泳池的运作并符合地方对酒吧和饮料的有关规定。
6.Ensure all gym equipment is well maintained in clean and working order.
确保健身房设备的清洁和正常工作。
7. Ensure the swimming pool and Jacuzzi area are very clean and hygienic.
确保泳池和按摩池的卫生。
8. Follow and conform to the Health Club rules and regulations.
遵守并保持健身中心的规定。
9.Inventory and maintain the proper amounts of towels, linen, bathrobe and other HC Supplies.
清点货存,维持毛巾、布草、浴衣和其他物品的正确数量。
10.To control of losses of HC supplies such as towels, robes, slippers and others to a minimum loss level.
控制中心物品如毛巾、浴衣、拖鞋的遗失。尽可能的减少损失。
11. To be knowledgeable to answer all questions and request regarding the HC in English or Mandarin.
确保员工能用英语或普通话应答客人有关健身中心的问题和要求。
12.To be well groomed, proper personal hygiene and dress code on a daily basis in according to the standard of Beijing Marriott Hotel Northeast.
根据北京海航大厦万豪酒店的规定遵守着装、仪容仪表及个人卫生。
13.To be trained on all emergency situations and are prepared for any fire evacuations
确保所有员工受到紧急情况处理程序的培训并对火警疏散做好准备。
15.Ensure the safety and security of all guests and fellow associates in order to provide a proper safe working area.
所有员工要确保客人和同事的安全遗提供一个安全的工作区域。
16.Report all security incidents and accidents in accordance to hotel requirements.
按照酒店要求记录、报告安全事故。
17.Ensure all areas of the HC are well maintained to avoid any safety concerns for guests and associates.
确保健身中心区域被很好地维护并避免对客人和员工会造成隐患的安全问题。
18.Communicate effectively to your shift leader and manager , and left and right with your associates.
与你的主管和经理以及同事之间保持有效的沟通。
19.Daily briefing to clarify and inform daily operational events and activities.
召开每日部门会议明确、通告每天的工作。
20.Make suggestions and provide ideas to improve guest service.
为提高对客服务提供建议。
21. Resolve guest and employee concerns and find solutions.
发现客人和员工的各种问题并寻找解决措施。
22.Work closely with other sections and department to share information that will mutually assist all department to ensure proper guest delivery of services on a consistent basis.
和其他部门紧密合作并分享信息以确保向客人提供持久的服务。
23. Assist and cooperate with managing special functions in poolside with F&B.
协助餐饮部提供泳池边的特殊服务。
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