• 五险一金
• 带薪年假
• 管理规范
• 午餐补贴
• 年底双薪
• 年度旅游

Position: Manager, Guest Service 
 职 位：前厅部经理 
Working Location: Property Name 
工作地点：物业名称 
Reporting to: Residence Manager 
汇报对象：驻店经理

Job Description 职位简介 
Lead guest service staff to provide effective and satisfying service to customers, so as to achieve the 
standards of Ascott.
带领前厅部员工提供给客户有效及满意的客户服务，使之达到雅诗阁的标准要求。 
Major Responsibility 主要工作职责 
To ensure the full implementation of guest service and Crisis Management policies and procedures 
formulated by Ascott Limited, as well as to do necessary supplement and completion according to 
the actual situation of the property.
确保雅诗阁所制定的前厅部及《危机管理》的政策及程序完全落实并结合本物业的实际情况进行必要
的补充及完善。 
Responsible for supervising the daily check-in, check-out, reservation and greeting work done by 
guest service staff. 
负责对前厅部员工处理日常的入住，退房，预定及接待工作进行监督。 
Appropriately arrange normal work and rest schedule for guest service staff.
安排好前厅部员工的正常作息时间。 
 Ensure the guest service present a professional image of companies and individuals in their daily 
work and good customer service. 
确保前厅部员工在日常工作及对客服务中体现良好的公司和个人专业形象。 
Maintain the good communication and coordination with all hotel partners. 
保持各酒店合作方的良好沟通和协调。 
Properly and timely deal with customer requirements, inquiries and complaints. If necessary, 
promptly report to their superiors.
妥善和及时处理客户的要求、询问和投诉。如有需要，及时向上级汇报。 
Ensure compliance with Ascott and related policies, procedures and standards.
确保并遵守雅诗阁相关的政策、程序和标准。
Be a property manager on duty on a regular basis. 
定期担任物业值班经理。 
Periodical training to all department staff. 定期对前厅部员工进行必要的培训。 
Complete any other tasks assigned by supervisor.
完成领导交办的其他工作。 

Requirements 资质需求 
Major in hotel management, tourism or graduate in language related disciplines;
酒店管理、旅游类或者语言类专业毕业；
More than 3 years work experience in reception department of serviced apartment/star hotels;
具有 3 年以上服务公寓/星级酒店前厅管理工作经验； 
Good communication skills, good English / Japanese / Korean capabilities;
良好的沟通能力，具备良好的英语/日语/韩语能力；
Good grooming, familiar with workflow of reception;
良好的仪容仪表，熟悉前厅工作流程；
Good communication skill, able to work under pressure.
善于沟通，能够承受工作压力

雅诗阁中国
雅诗阁有限公司（“雅诗阁”）是全球最大的国际服务公寓业主和运营商，在亚太、欧洲及海湾地区的24多个国家89多个城市管理256家物业，超过38,000 套服务公寓单位。雅诗阁旗下共有三大品牌，即雅诗阁、馨乐庭以及盛捷。
在中国，雅诗阁是最大的国际服务公寓业主和运营商。目前在全国拥有和管理着68个物业，逾12,000套服务公寓单位，分布在北京、长沙、成都、重庆、大连、佛山、广州、杭州、合肥、南京、上海、沈阳、深圳、苏州、太原、天津、武汉、无锡、西安、厦门、银川、香港和澳门。
雅诗阁是凯德集团旗下的全资子公司，总部设在新加坡。1984年，雅诗阁推出了亚太地区的首个世界级服务公寓。2006年，雅诗阁成立了全球首个亚太区服务公寓房地产信托基金——雅诗阁公寓信托。经过30年的耕耘与发展，今日的雅诗阁在服务公寓行业中备受推崇，在国际上稳占领导地位。
雅诗阁官网：www.the-ascott.com
雅诗阁中国官网：www.ascottchina.com

About Ascott China

The Ascott Limited (Ascott) is the world's largest international serviced residence owner-operator with more than256 properties over 38,000 serviced residence units in key cities of Asia Pacific, Europe and the Gulf region. Its portfolio spans over 89 cities more than 24 countries. The company operates three brands – Ascott, Citadines and Somerset.
Ascott is also the largest international serviced residence owner-operator in China, with 68 properties over 12,000units in Beijing, Changsha, Chengdu, Chongqing, Dalian, Foshan, Guangzhou, Hangzhou, Hefei, Nanjing, Shanghai, Shenyang, Shenzhen, Suzhou, Taiyuan, Tianjin, Wuhan, Wuxi, Xi’an, Xiamen, Yinchuan, Hong Kong and Macau. 
Ascott, a wholly-owned subsidiary of CapitaLand Limited, is headquartered in Singapore. It pioneered Asia Pacific's first international-class serviced residence in1984. In 2006, it established the world's first Pan-Asian serviced residence real estate investment trust, Ascott Residence Trust. Today, the company boasts 30-year industry track record and serviced residence brands that enjoy recognition worldwide. 
Ascott website: www.the-ascott.com
Ascott China website: www.ascottchina.com