· 以支持和灵活的态度与其他宾客服务员和凯悦员工紧密合作,着眼于整个酒店的成功和酒店客人的满意度。
Worksclosely with other Hosts and Hyatt Placeassociates in a supportive and flexible manner, focusing on the overall successof the hotel and the satisfaction of hotel guests.
· 以支持和灵活的态度及“团队协作”精神与其它部门合作。
Worksin a supportive and flexible manner with other departments, in a spirit of “Wework through Teams”.
· 按照要求维持所有设备和客用品的标准库存量。
Maintainspar stocks of all equipment and guest supplies as required.
· 热诚欢迎所有到达凯悦嘉轩/嘉寓酒店的宾客。
Welcomesall guests to Hyatt Place ensuringa warm welcome.
· 办理入住和退房程序,包括核对宾客付款细节、上传客户资料至公安系统及分配房间。
Performscheck in and check out procedures by verifying guest payment details,registering the guest with the Public Security Bureau and assigning a room.
· 帮助每一宾客了解熟悉酒店服务和设施。
Assistseach guest to become familiar with the hotel services and amenities.
· 按照酒店各个区域内的运营要求履行宾客服务员的职责。
PerformsHost duties as requested and required due to operational needs in all areas ofthe hotel.
· 保证宾客满意度调查(HySat)得分达到或超越公司目标。
Ensures that Guest Satisfaction Survey (HySat)score is achieved or exceeded the corporate target.
· 通过礼貌有效的方式处理所有客人及内部客人的投诉和要求,并确保问题得到圆满解决。
Handlesall guest inquiries in a courteous and efficient manner, following through tomake sure problems are resolved exceeding expectations.
· 与客人及同事建立起积极的交流互动并保持良好的工作关系。
Maintainspositive guest and colleague interactions with good working relationships.
· 通过维持与宾客的良好关系建立友好氛围。
Establishesa rapport with guests maintaining good customer relationships.
银川建发阅彩城凯悦嘉轩&嘉寓酒店是西北地区首家开业的凯悦双品牌酒店。它策略性地坐落于繁华的金凤商圈。酒店位于综合体的楼内,亦有两条城市公交线贯穿该建筑的首层。可乘巴士直接快速地抵达火车站,及其他行政区,交通十分便利。同时,离银川CBD商务中心区仅步行距离之遥。酒店拥有309间包括套房及标准间等各类的客房,面积分别为40平方米至80平方米。所有客房都配备先进时尚的设施设备以满足无论商务或休闲客人的不同需求,比如:1.凯悦豪华床上用品2. 43寸液晶显示频电视及多媒体中心3.免费无线上网服务4.超大写字桌及豪华办公椅银川建发阅彩城凯悦嘉轩&嘉寓酒店旨在打造一个舒适的住宿体验,为所有商务及休闲客人提供满足其需求的多项服务,如:提供免费的热火早餐,选择丰富的零点午餐和晚餐,酒吧提供零点中国茶、咖啡和饮料等。另外,酒店还设有24小时服务的健身中心,免费无线高速上网。