招聘预定员 Host_银川阅彩城凯悦嘉轩/凯悦嘉寓酒店招聘信息-最佳东方

行政

Administration

· 确保始终高效、精确地保存文本文件和电子文件。

Ensures that an efficient and accurate filing system, both manually as well as electronically is maintained at all times.

· 完整保存酒店所有销售协议、合同和报价单。

Maintains complete and supported records of all Sales Agreements, Contracts and Quotations for the hotel.

· 建立有效的文档跟踪系统，保证可根踪查找所有预订交易信息。

Establishes an efficient trace File to ensure that all business booked is properly tracked.

· 协助整理和编制销售报告。

Assists in consolidating and preparing Sales report.

客户服务

Customer Service

· 根据业务需要协助宾客服务员履行相关职责。

Assists with Host duties as requested and required due to operational needs

· 必要时，热情招待来酒店实地考察的客人。

Entertains and conducts hotel inspections to clients whenever required.

· 与确定客户建立和维持稳固的关系。

Establishes and maintains strong relationship with the established clientele.

· 与宾客服务部门密切合作，确保满足宾客的要求和期望。

Liaises and works closely with the Guest Services Department ensuring guest's requests and expectations are being met.

· 通过礼貌有效的方式处理宾客和同事的投诉和要求。如果不能及时解决，要对投诉或问题进行汇报，并寻求迅速反馈。

Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems. If no immediate solution can be found, to ensure that the necessary follow-up is conducted in a timely manner.

· 与客人及同事建立起积极的交流互动并保持良好的工作关系。

Maintains positive guest and colleague interactions with good working relationships.

· 处理所有商务和旅游团队接待事宜，提供优质的服务达到会议组织者和参加会议客人的要求。

Handles all business and leisure groups and provides excellent services to meeting planner and meeting guests.

银川建发阅彩城凯悦嘉轩&嘉寓酒店是西北地区首家开业的凯悦双品牌酒店。它策略性地坐落于繁华的金凤商圈。酒店位于综合体的楼内，亦有两条城市公交线贯穿该建筑的首层。可乘巴士直接快速地抵达火车站，及其他行政区，交通十分便利。同时，离银川CBD商务中心区仅步行距离之遥。酒店拥有309间包括套房及标准间等各类的客房，面积分别为40平方米至80平方米。所有客房都配备先进时尚的设施设备以满足无论商务或休闲客人的不同需求，比如：1.凯悦豪华床上用品2. 43寸液晶显示频电视及多媒体中心3.免费无线上网服务4.超大写字桌及豪华办公椅银川建发阅彩城凯悦嘉轩&嘉寓酒店旨在打造一个舒适的住宿体验，为所有商务及休闲客人提供满足其需求的多项服务，如：提供免费的热火早餐，选择丰富的零点午餐和晚餐，酒吧提供零点中国茶、咖啡和饮料等。另外，酒店还设有24小时服务的健身中心，免费无线高速上网。