• 五险一金
• 节日礼物
• 技能培训
• 带薪年假
• 岗位晋升
• 管理规范
• 人性化管理
• 员工生日礼物
• 包吃包住
• 宿舍近

 
MAJOR FUNCTION 主要功能 :
To ensure the three steps of service are adhered to at all times:  遵守服务三步骤：
A warm and sincere greeting. Use the guest name if and when possible
热情真诚的问候。如有可能，可带姓称呼客人。
Anticipation and compliance with guest needs
满足，顺从客人的需求。
Fond farewell. Give them a warm good-bye and use the guest name if and when possible
热情的道别。当客人离开时，给予客人热情的道别，如有可能可直呼客人姓名。
 
To seat guests in a manner that every guest will receive the fastest and most courteous service at all times.
用最快的服务，最礼貌的态度，引客入座。
To set the tone of aggressive hospitality with a display of friendly enthusiasm that will continue all through the restaurant during the entire meal period.  
客人进餐时，保持亲切，好客，友好，热情。
To supervise and control seating in the restaurant and ensure that guests are seated in stations so that no server is overloaded with guests at any given time, and in order to seat guests in a manner that is fair to all the servers.
管理和检查餐厅内的就座情况，确认客人都已入席，避免出现某一时断没有服务生接待客人的现象出现。引客入座的时候要做到公正的态度。
 
 
MAJOR RESPONSIBILIES 責任概要 :
 
1.               Follow all Marriott policies and procedures.
遵守万豪的规章制度和行为准则。
2.               Comply with the “clean as you go” policy.
遵守“走前整洁”的条例。.
3.               Report to work on scheduled days at the scheduled time.
按时上班。.
4.               Report to work in uniform following all appearance standards.
根据统一着装标准，着工作服上班
5.               Work as a TEAM.  团队协作。.
6.               Follow all safety policies to ensure a safe work area.
遵守安全条例，营造稳定的工作区域。.
7.               Honour all reasonable work-related requests made by a manager or supervisor, which may be outside your normal job activities, to achieve complete guest satisfaction and service throughout the Hotel.
更好的满足客人的需求，服务于整个宾馆，要执行完成经理和管理者提出的与工作相关的合理的要求，即使这些要求有可能超出你日常的.工作范围。
8.               Check out with your supervisor before leaving your station or the floor for any reason.
任何理由都不准员工，在未得到经理的批准之前，离开工作岗位和工作区域。.
 
SPECIFIC DUTIES 工作任務 :
 
1.               Follow hostess opening & closing checklist thoroughly.
遵守服务人员开门和关门的注意事项
2.               Check in servers and other associates for uniform.
检查自己的服务，监督其他员工的着装情况。
3.               Maintain guest flow charts to track number of guests to each station and in order to track volume per hour.
记录下各个区域的客人数量，以统计每小时，各个区域的客流量。
4.               Ensure that the front of the restaurant is always covered.
保证餐厅前一直有人在岗。
5.               Ensure that the front of the restaurant is spotless at all times.
保证餐厅前的干净。
6.               Check on every table to ensure that it is clean, spotless and fully setup and that all silverware and glassware is spotless before any guests are seated at the table.  In addition, check to ensure that all chairs are free of crumbs and that the carpet is spotless.
检查桌椅是否干净，布置是否整齐，银质餐具，玻璃杯是否沾有污点。另外检查椅子和地毯是否干净。
7.               Check on guests to get feedback on the quality of their meals, service, etc. and share any problems that arise immediately—inform supervisor and manager immediately, but try to take care of the problem at once.
了解客人对食物和服务质量的反馈。参与解决突发事件---立刻通知领导和经理，同时着手处理问题。
8.               Schedule servers for breaks, etc. in conjunction with the supervisor and depending on business volume.
原来安排为上班的工作人员，如需休假等，须和管理者商洽，而且要考虑到是否处于商业旺季。
9.               Pitch in and help in service whenever the need arises.
有必要时，须协助其它事项。
10.           Have an excellent knowledge about the city, the signals, methods of transportation, etc. in order to be able to converse with customers, give helpful suggestions, etc.
对城市，标志信号，交通换乘方式都有所了解，以便在与客人谈及时，给予有用的建议。
11.           Be thorough in knowledge of the Hotel, services offered, operating hours of all F&B outlets, etc.Have an excellent knowledge about wines and different items on the menu in order to be able to help guests, answer questions, and give other suggestions.
有丰富的酒类知识，对菜谱中的事物有所了解，以帮助客人在用餐或点餐时，回答他们相关的问题，并给予有用的建议。
12.           Communicate all necessary information to incoming hostess and supervisor, and record all messages in the hostess communication log.
与服务生和管理者互相交流必要了解的信息，或者把信息记录在员工联系册上。
13.           Work with the cashier and relieve cashiers on break.
休息时段，帮助收银，减轻其负担.。
 
 
JOB SPECIFICATION職位要求 :
Profile of Competency
工作能力:
l At least 2 years work experience.
两年以下的工作经验。.
l  Demonstrated good hospitality and communication   skills.
为人热情，具有良好的沟通能力
 
Language 語言能力:
l  Good communication skill in Mandarin and minimum   knowledge of English.
良好的中文表达能力，并有一定的英文基础。
Education 教育:
l    Minimum vocational school.
中专以上学历
 
Job License資格 / 等級証:
l    N/A

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