Work Responsibilities 工作职责
1. 任何时候用最专业的方式代表万豪工作。知道如何遵循殷勤待客的方针。
At all times strive to represent Marriott in the most professional manner, know how to follow all hospitality guidelines.
2. 按照正确的礼仪迅速地接听电话（电话声响三声内）。
Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings).
3. 时刻遵守纪律，要在客人询问问题前先主动问候并提供帮助。协助所有客人解决问题并回答客人提出的问题。确保用客人回复系统程序帮助客人解决问题。
Be disciplined at all times, stand alert and tall at the front desk, greet guests immediately and offer assistance before the Guest needs to ask. Assist all guests in problems and questions as required.  Ensure that all guest problems are resolved by using the "Guest Response Program" procedures.
4. 要了解有关房价，折扣和促销的知识，并要知道如何去处理。
Have knowledge about room rates, packages, discounts and promotions and know how to handle each.
5. 负责客人登记，房间分配，并对所有客人提出的特殊要求予以配合。
Perform guest registration and room assignment and accommodate special requests of all customers.
6. 为客人办理离店结帐手续时，要确保帐目正确并提供发票。
Ensure proper credit when checking out guests and provide the guests with a balance invoice.
7. 向经理汇报任何异常情况和问题，了解紧急事件处理程序并知道应该如何执行。
Report any unusual occurrences or requests to the manager. Have knowledge about all emergency procedures and know how to act on them.  
 
Requirements 任职要求
1. 热爱酒店服务行业，有5星级酒店工作经验者优先
Love hospitality industry and hotel working experience is preferred.
2. 良好的英文沟通能力，口齿清晰
 Good command of oral English
3. 吃苦耐劳，具有团队协作精神
Hard working and full of teamwork spirit.
4. 形象气质佳.
Be Presentable.

    店开业时间2007年3月1日，楼高15层，共有客房总数311间（套），标间面积32平米。 
    金龙潭大饭店是由北京玉渊潭农工商总公司投资，按国际五星级宾馆标准设计、建设和管理的企业。 金龙潭大饭店地处西三环路边，位于中央电视塔与北京电视台之间，便捷的交通可使客人轻松抵达周边的高等学府、政府部门及高科技园区，优越的地理位置为商、旅客人的出行提供了方便。 与国家计委，财政部，建设部等几大部委及首都体育馆、北京展览馆向毗邻，是一家集客房、餐饮、会议为一体的商务型饭店。饭店距首都机场33公里、北京站15公里、西客站6公里。 
 
  金龙潭大饭店为四星级酒店，位于北京西三环紫竹桥南，与风景秀丽的紫竹院公园隔桥相望，环境优美，交通便利。酒店大堂华贵典雅。各式客房300余间，设计商务时尚，为众多商务人士所欣赏。饭店内的“沪派坊”中餐厅和具有浓郁特色的咖啡厅，将精品美食和中西方文化一同奉献给客人。
 
        Jinlongtan Hotel, a 4-star hotel located in the west of Zizhu Bridge in Beijing’s the West Third Ring Road, has convenient communications and a wonderful environment with beautiful Zizhuyuan (Used to be Royal Garden) in the neighbor. It has a luxurious and elegant lobby and more than 300 hotel rooms of modern business design appreciated by most businessmen. The “Shanghai Style” Chinese restaurant, Hupaifang, and the coffee shop are offering both delicious food and Chinese, western culture to the guests.
 

地址/Add：        中国北京市海淀区西三环北路71号
   No.71, West 3rd Ring Road North, Haidian District, Beijing, China
邮编/Zip：         100089
电话/Tel：         +86-10-88811188
传真/Fax：        +86-10-68433775