• 节日礼物
• 带薪年假
• 岗位晋升
• 管理规范
• 年底双薪
• 包吃包住
• 人性化管理
• 员工生日礼物
• 技能培训
• 五险一金

岗位描述
• Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.  
• 负责所有与前台相关的活动，如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。
• Registers and rooms all arrivals according to established procedures
• 按照既定工作程序为所有来客登记并安排房间。
• Maintains intimate knowledge of departmental standards and procedures 
• 熟知部门标准工作程序。
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
• 履行入住、退房和换房手续，并确保所有资料都按照预订情况完整的输入酒店电脑系统。
• Maintains cashier float and ensures accurate daily report of all money received
• 保持库存现金限额并保证每日对所收现金进行准确报告。
• Keeps abreast of all modifications to accounting policies and procedures
• 随时留意会计政策和工作程序的变化 。
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs.
• 熟知所有特别促销活动，如：季节性套餐计划、常客优惠计划以及洲际酒店集团忠实方案。
• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
• 处理客人的投诉、问询和请求，如果自己无法提供协助，则将问题转给主管和经理助理 。
• Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
• 熟悉洲际酒店和度假村集团的其它成员酒店，以便当客人在登记卡上写出以后要去的目的地时可以游说其在另一家洲际酒店集团成员酒店进行提前预订 。
• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
• 尽一切努力确保客人在离店时会对酒店的服务有很好的印象。
• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
• 在值班时检查夜班报告，准备早班报告，并为客人的到来准备各种必要的表格。
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
• 全面了解标准的预订工作程序，包括如何正确使用表格，如何读电传、电子邮件和留言，以及如何在预订系统内对房源情况进行解读。
• Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand 
• 按照洲际酒店集团品牌的预期保持自己行为、外表和态度的高标准。
• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
• 随时保持前台工作区域的整洁和有序，并以此作为自己的个人兴趣和骄傲 。
• Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard
• 力争保持酒店的高标准，特别注意洲际酒店集团忠实计划会员及其它贵宾的重要性，并重视酒店的健康和安全隐患等问题。
 
职位资格和技能
Required Skills –
技能要求
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
• 拥有在与他人交往时大多数时间所使用的沟通技能；完全代表酒店，品牌和公司与顾客，员工和第三方交往的能力。
• Able to read and write English
• 能够读写英语
• Proficient in the use of Microsoft Office and Front Office System
• 熟练使用微软办公软件和前台系统
Qualifications –
学历
• College degree or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
• 具有专科学历以上或酒店行政管理，酒店管理或相关的职业证书。
Experience –
经验
• 1 year experience in guest / customer service, or an equivalent combination of education and experience.  
• 拥有1年宾客服务部工作经验，或与此相当的教育和相关工作经验结合的背景。

      木棉花酒店（深圳）有限公司惠州分公司成立于2015年2月，隶属于华润集团旗下华润隆地的酒店事业部板块。公司主营酒店业务及物业管理项目，目前经营管理1家木棉花酒店、5家米兰花酒店、2个物业管理项目，拥有近200余名员工。       酒店位于被称为“深圳东度假首站”的小径湾滨海综合体内，坐拥山林河海的优质资源。酒店集客房、会议培训、餐饮、康体娱乐等多方面服务为一体，酒店拥有183间客房，3个餐厅及40余个会议室和培训教室，并且为客人提供送餐、洗衣、停车、叫醒、礼宾、会议、旅游服务、公共区域免费WiFi等。汇集南北菜系的小南洋自助餐厅，大厅可同时容纳300人用餐，7间包房，48个大小不等的会议室，可容纳60-300人，是理想的会议培训和休闲度假的选择。    福利待遇：包食宿、年终双薪、六险二金、带薪年假等。薪资待遇领先于周边同行业酒店水平。住宿标准：崭新的宿舍公寓楼配备全新家私，独立阳台、卫生间，wifi覆盖、每层楼配4台洗衣机，娱乐室，专人管理安全整洁。经理级：单间，席梦思床、沙发、茶几、冰箱、电视机、电脑桌、衣柜等。主管级：两人间，席梦思床、电脑桌椅、电视机、电脑桌、衣柜等。领班、员工级：四人间，席梦思床或高低床。伙食：荤素、凉菜、加水果、面食、糕点。