Job Requirements
*At least 10 years Food & Beverage working experience with at least 3 years solid experience in supervising and running the daily operation of Chinese restaurant
*Fluent in Chinese and conversational in English
*Able to operate computer and proficiency with MS Office
*Excellent interpersonal, customer service, leadership, communication, team building and problem solving skills are required. Ability to maintain consistent, high quality guest service levels.
Job Description
Ensures that minimum brand standards have been implemented
*Assists to ensure that the Food and Beverage activities are aligned with the respective Corporate Strategy, and that the Hotel Actions have been implemented where appropriate
*Ensure that the outlet is operated in line with maximizing profit while delivering on the brand promise
*Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily
*Maximizes employee productivity through the use of multi-skill, multi-tasking and flexible scheduling to meet the financial goals of the business as well as the expectations of the guests
*Adheres to hotel guidelines when recruiting and uses a competency-based approach to selecting employees
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