Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity 任何时候都用友好的语气和态度向客人问候,并且尽量称呼客人姓名
• Registers and rooms all arrivals according to established procedures 按照既定程序登记客房所有预抵客人
• Maintains intimate knowledge of departmental standards and procedures 深入了解部门的标准和程序
• Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation 履行入住,离店和换房程序,确保根据预定信息将所有的数据已经输入到酒店系统里。
• Keeps abreast of all modifications to accounting policies and procedures 掌握账目政策的修改和程序
• Responsible and attends to guest’s request of using the service of safety box at all times 负责和留意客人使用保险箱的问题
• Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs. 掌握特殊产品的促销的程序,例如季节套餐,蓝天飞行计划和洲际酒店集团忠诚计划。
• Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist 在主管/值班理无法提供协助情况下,处理客人的投诉和需求
• Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels 熟知集团其它酒店,以便客人去往下一个目的地时向客人推荐并预定酒店集团其它的酒店
• Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service 确保客人在离开酒店时对酒店的服务满意
• Responsible for PSB system, following PSB policy all the time 负责出境管理系统,并时刻保持前台班次遵循出入境管理要求 • Performs the audit balances and prepares all works for audit in an orderly fashion 进行夜审工作并准备相关报表
• When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival 夜班要检查夜班报表,准备早班报表和所有与预抵客人有关的表
• Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to, e-mail, messages, and how to interpret availability sources within the reservation systems 全面掌握标准的预定程序,包括应用正确的表格,发邮件和信息,并能够理解预定系统内的相应信息 • Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand 根据洲际品牌保持标准的行为举止和外观和态度
• Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
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公寓简介优享家·臻选是一个突破陈规的住宿产品,是一个有趣、有质感、有温度的生活场景,是一个让年轻人感受成熟与童趣俱在的快乐空间,位于无锡市滨湖区蠡湖板块中心,太湖大道与隐秀路交叉口,交通便捷。优厚的福利待遇住宿:提供员工宿舍,配空调,热水器。用餐:提供员工工作餐。社会保险:缴纳养老保险、医疗保险、失业保险、生育保险、工伤保险。住房公积金:缴纳住房公积金,为您的公积金账户储蓄。有竞争力的薪酬待遇。丰富多彩的培训和员工活动。专业的工作知识和技能。公寓人才发展计划。招聘信息诚邀热情自信的您倾情加入,我们将为您提供专业的培训和个人职业发展机会。如果您对我们的职位感兴趣,请您在线发送简历,我们将严格保密每一位应聘者的资料。如果您的经验技能符合我们的要求,我们会在您发送简历的五个工作日之内与您联系。公寓公开招聘日周一至周五 9:00-11:00,13:00-16:00请携带身份证原件、一寸照片一张、学历或资质证明至公寓行政人事部。乘车路线可乘坐71路 至西园里(滴翠路)站下车;可乘坐766路、206路至体育中心西大门下车。