岗位职责
1.协助酒店高级管理层负责及整个饭店的运作收集对客服务过程中所产生的问题信息。
2.大堂副理在前厅部经理的直接领导下,在当班期间负责整个酒店的正常运作。
3.要负责处理宾客的问题和投诉。
4.要负责重要宾客的迎领工作。
5.进行整个酒店的安全和日常的设备检查工作。
6.解决当班期间发生的安全问题。
7.向其它班次协调交班记录上需要沟通的事项。
岗位要求
1.大专以上学历,有同岗位工作经验三年以上。
2.能用流利的英语从事前厅服务形象气质佳,精通电脑操作,具备较强的英文听说读写能力。
3.仪表端庄,热爱酒店工作,钻研业务,反应敏捷,善于交际具有较好的管理和协调能力,能够很好的发挥其管理、领导和监督的作用。
4.注重细节,工作有责任心,敢于承担责任,执行力较强。
5.有上进心和良好的学习能力和抗压能力。
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Pullman Tangshan opened on February 28, 2016, It combines the mysterious old castle with the modern multi-functional hotel, which is perfectly compatible with the surrounding green land and lakes. It's like being in a foreign country. It is integrated with landscapes of South Lake ecological park, a national 4A scenic spot and is adjacent to Tangshan Grand Theatre . Open the best view for guests and enjoy the best. Pullman Tangshan will redefine luxury and comfort by integrating the features of business and leisure, bringing a unique experience to city elites. It is a leisure resort that is hard to find in a noisy city. The hotel is designated as the reception hotel for BBS and China Golden Rooster and Hundred Flowers Film Festival . The hotel has 316 rooms, ranging from 45 to 315 square metres of luxury rooms and suites, through a stylish guest room, the beautiful scenery of the surrounding green land and lake and urban ecological landscape is perfect, like a paradise away from the bustling world.唐山文旅铂尔曼酒店于2016年2月28日开业,酒店将神秘古堡与现代多功能酒店合二为一,与周边绿地湖泊完美相融,使你仿若置身异国,流连忘返。伫立于4A级风景区南湖生态区,毗邻唐山大剧院。为宾客打开最佳视角和至高享受。唐山文旅铂尔曼酒店融合了商务与度假特色,全新描绘城市精英生活,为中欧论坛、金鸡百花电影节指定接待酒店。酒店设施囊括316间精美客房,面积从45至315平方米不等的豪华客房和套房,透过富于时尚感的客房 ,尽揽周边绿地湖泊与都市生态园林完美相融的美妙景象,宛若身处在远离喧嚣世界的世外桃源。