招聘西餐厅经理_唐山文旅铂尔曼酒店招聘信息-最佳东方

· Manage ADD and Room Service operations.

负责西餐厅和送餐部运作。

· Maintain excellent level of customer service.

保证对客优质服务水平。

· Develop menus with other members of F&B team.

同团队成员一起制定菜单。

· Set departmental targets and objectives, work schedules, budgets, and policies and procedures.

设定部门目标，工作计划，预算和规章制度。

· Evaluate guest satisfaction levels with a focus on continuous improvement.

评估客户满意度并持续改善。

· Ensure communication meetings are conducted and post-meeting minutes generated.

保证组织沟通会并形成会议纪要。

· Assist other departments wherever necessary and maintain good working relationships.

必要时协助其他部门，保证良好的工作关系。

· Comply with hotel security, fire regulations and all health and safety legislation.

遵守酒店安全、消防法规和所有健康与安全制度。

Financial and Revenue Responsibilities

财务及收入职责

· Drive sales to maximize budgeted revenue.

推动销售达到收益最大化。

· Saving all kinds of expenses.

节约各项费用。

· Saving the energy cost.

节约能源。

· Incentivize team members to maximize sales and revenue.

激励团队成员强化销售与收益最大化。

Learning & Development and Talent & Culture

学习与发展和人才与文化

· Recruit, manage, train and develop the Restaurant team.

招聘、管理、培训和发展餐厅团队成员。

· To ensure that all Departmental Operations Manual are prepared and updated

确保准备和更新所有餐饮部门运作手册。

· Induct new Talents into the team following F&B induction manual.

引导新的人才们加入团队后，遵守餐饮部入职手册。

· Performance reviews done in a timely manner.

及时完成绩效考核。

· Develop and maintains relation with local schools.

发展和保持与本地学校的联系。

· Identifies Talents development needs.

明确人才发展的需要。

· Conducts training for the development of Talents

为部门人才发展进行培训。

· Coaches and counsels Talents

教导和劝告人才。

· Leads and maintains a positive working environment

领导和保持一个积极的工作环境。

· Delegates work in a manner appropriate to skill levels and the abilities of Talents

根据人才的能力和技能水平，以适当的方式分配工作。

· Deals effectively with Talents from diverse backgrounds

有效地处理来自不同背景的的人才。

· Avoids overusing status or position power

避免过度使用身份或职位权力

· Earns a reputation for fairness and approachability

做到和蔼可亲，平易近人。

· Ensure that guest and Talent information and transactions are kept confidential during and after employment with the company

确保在职期间和离职后，为客人和人才信息和事务保密。

· Ensure wherever possible that talents are provided with a work place free of discrimination, harassment and victimization.

确保人才不会受到与工作场所相关的歧视，骚扰和侵害。

· Treats complaints of harassment and discrimination promptly and confidentially

及时并且保密地处理骚扰、歧视的投诉。

· Treat customers and colleagues from all cultural groups with respect and sensitivity.

谨慎和尊重地对待不同文化群体的客户和同事。

· Identify and deal with issues which may cause cross cultural conflict or misunderstanding.

识别和谨慎处理那些可能会引起交叉文化引发的冲突或误解。

Guest Service Responsibilities

对客服务的责任

· Build and maintain positive relationships with all internal customers and guests in order to exceed their needs.

与所有的酒店客人建立并保持积极的关系。

· Take action to address these needs in order to exceed their expectations.

努力去预知客人需求以便满足并超出他们的需求。

· Create a positive hotel image in every interaction with internal and external customers.

在与国内外的客人交流时，努力保持酒店的正面形象。

· Adhere to hotel brand standards.

坚持酒店的品牌标准。

· Maintain a high level of product and service knowledge in order to explain and sell services and facilities to guests.

保持高水平的酒店产品和服务知识，以便向客人解释和介绍相关的服务设施。

· Assist guests and escort them to locations within the hotel at their request.

在酒店内部，如果客人要求，一定要帮助客人并把他带到要去的酒店内的任何地方。

· Maintain knowledge of special programs and events in the hotel in order to recognize and respond to guests needs.

对特殊活动和事件要有了解以便回答客人的需求。

· Maintain current Hotel information to be able to provide information to guests.

了解最新的酒店知识以提供给客人最新信息。

· Implements Procedures which enhance the guest experience.

执行正确的程序以提高客人的体验。

· Deals diplomatically and skillfully during guest interactions.

有礼貌，有技巧与客户进行接触。

Professional Technical Responsibilities

专业技能

· Implement working schedule based on forecast, banquet reservation, group and VIP arrivals.

根据预测、宴会预订、团体餐的安排及重要宾客的人数来安排工作。

· Record sales, complaints, solutions and equipment.

做好销售、宾客投诉、解决办法及相关人才、设备的记录。

· Make recommendations to superior, improve working efficiency and sales so as to increase resources and control cost.

给领导提出建议，提高工作效率，促进销售，并达到增源节支的目的。

· Assist to make menu and beverage menu’s price policy.

参与菜单、酒水单的制定及定价。

Management Skills

管理技能

· Sets high standards and establishes demanding but achievable goals.

制定高标准，并建立可以实现高标准目标的要求。

· Motivates performance, gives helpful feedback, and reviews processes.

激励人心的表现，提供有用的反馈和评审过程。

· Builds commitment and inspires people to do the best job possible.

构建承诺，激励团队去尽可能的做好工作。

· Encourages and rewards behaviors consistent with our culture, standards and objectives.

鼓励和奖励符合我们的文化、标准和目标的行为。

· Participates in schedule training and development programs provided by the hotel to improve self and department standards.

参与酒店安排的培训和发展计划来改善自我和部门标准。

· Enhances individual performance, effective coaching, counseling or appropriate delegation.

提高个人表现，有效指导、咨询或适当的授权。

· Builds a strong teams which works well together and which is mutually supportive.

建立一个强大、合作、相互支持的团队。

· Deals effectively with underperformance.

有效地解决业绩不佳的问题。

· Listens and takes into account all pertinent information.

倾听和考虑所有相关信息。

· Behaves decisively, makes decisions as needed.

行为果断，需要时能做出决定。

· Maintains balance and objectivity in face of conflicting priorities and demands.

协调和客观面对冲突的重点和要求。

· Sets priorities and organizes own work and work of others effectively.

有效地、有组织地制定好自己工作和别人工作的优先顺序。

· Takes personal responsibility, gets things fixed without delay.

承担责任，及时把工作做好。

· Effectively allocates resources and coordinates efforts of others to get the right job done.

有效地分配资源和协调他人，努力将该完成的工作做好。

· Leads team to maximize productivity, without over stretching Talents current ability to meet the job demand.

带领团队使团队效率最大化，同时不过度拉伸人才现有的能力以满足工作的需求。

Health and Safety

健康与安全

· Ensure that all potential and real Hazards are reported immediately and rectified.

确保所有潜在的和实际的危险是被立即报告和纠正的。

· Be fully conversant with all departmental Fire, Emergency and Bomb procedures.

充分熟悉各个部门的消防及紧急预案程序。

· Ensure that all emergency procedures are rehearsed, implemented and enforced to provide for the security and safety of guests and talents.

为了客人们和人才们的安全和消防安全，必须确保所有的紧急程序都被预演、落实和实施。

· Ensure the safety of the persons and the property of all within the premises by fairly applying Hotel Regulations by strict adherence to existing laws, statutes etc.

在公平的酒店规则和严格遵守的法律法规下，确保在酒店内所有人的人身和财产安全。

· Ensure all talents within the department work in a manner which is safe and unlikely to give risk of harm or injury to selves or others

确保所有人才都在部门内以安全的方式操作，避免不安全的或者不适合的冒险的行为造成自己或者其他工作人员的损伤或不便。

· Use safe manual handling techniques and practice safe work habits following AccorHotels Health, Safety and Environment policies, maintain procedures to minimize our impact on the environment and prevent pollution.

遵循雅高酒店集团健康、安全和环境政策，来养成使用安全操作手册和实践安全工作的习惯。减少对环境的影响和防止污染。

Confidentiality

保密制度

· Ensure confidentiality and secure storage of all intellectual property and data bases, both hard copy and electronic. Adhere to AccorHotels Internet and Email policy.

确保所有的知识产权和信息的保密性和安全性，包括资料的存放和电子数据的存储。要遵守雅高酒店集团互联网和电子邮件的政策。

· Ensure Hotel, Customer and Talent information or transactions are kept confidential during or after employment with the company.

无论何时，都要确保酒店，客户和人才的信息或处理的保密性。

To Be Fully Conversant With

需要遵守的

· Hotel fire procedures

酒店消防规则

· Hotel security procedures

酒店保安规则

· Hotel Health and Safety policy and procedures

酒店健康与安全政策和规则

· Hotel Facilities and attractions

酒店设备设施和功能介绍

· Hotel standards of operation and departmental procedures

酒店运营部门程序标准

· Methods of accepted payment of the company

公司的财务政策

· Short and long term company marketing promotions

短期和长期的公司市场推广项目

Main Complexity/Critical Issues In The Job主要复杂/关键工作事项

· To prepare, along with his outlet teams, a yearly Marketing Plan for each outlet, this is on the basis of the yearly business plan.

和各部门团队准备部门的年度营销计划，作为年度营业计划基础。

· To ensure that an effective marketing approach is applied to all outlets in his Food and Beverage Operations.

确保一个适用于他所有餐饮运作部门的有效营销方法。

· To continuously seek ways to assist management in the outlet to maximize revenues and profit.

想法设法，协助管理餐厅部门的收入和利润最大化。

· To fully understand the market needs and desires for each outlet and ensure that the product lines (menus) are developed by the outlet management team accordingly.

充分了解市场对餐厅各部门的需求和期望，确保各餐厅管理团队对于相应产品线（菜单）的开发。

· Maintains quality goals by following up, eye for detail, following reports and guest comments, Medium reports, mystery shoppers.

维护并跟踪质量目标，关注细节，跟进报告和客人的评论、媒体报道、神秘者。

· Stays informed for local, regional, national trends by reading, visiting competition, magazines, etc.

通过阅读，观察竞争对手，杂志等等了解本地、地区、国家发展趋势。

· Responds effectively to internal audit reports, investigation following guest comments.

有效地回应内部审计报告，跟进客人的评论的调查。

· Complete all duties and ensure a hand over for day off is given.

完成所有任务,确保休息日之前做好交接。

· Liaise with supervisors 2 hours before operations commence to assure correct flow of service demands.

在操作开始前2小时与主管沟通好，以确保正确的服务流程。

· Organizes weekly front of house & back of house tour for cleanliness, Hygiene and maintenance.

每周组织对客区域和后台区域的清洁、卫生和维护检查。

· All Talents are required to comply with every reasonable request from their hierarchical supervisor(s) within an amount of time that it takes to comply under normal circumstances.

所有人才在工作中都必须服从直属上司所发出的一切合理要求，并在正规场合一定时间里完成工作。

Pullman Tangshan opened on February 28, 2016, It combines the mysterious old castle with the modern multi-functional hotel, which is perfectly compatible with the surrounding green land and lakes. It's like being in a foreign country. It is integrated with landscapes of South Lake ecological park, a national 4A scenic spot and is adjacent to Tangshan Grand Theatre . Open the best view for guests and enjoy the best. Pullman Tangshan will redefine luxury and comfort by integrating the features of business and leisure, bringing a unique experience to city elites. It is a leisure resort that is hard to find in a noisy city. The hotel is designated as the reception hotel for BBS and China Golden Rooster and Hundred Flowers Film Festival . The hotel has 316 rooms, ranging from 45 to 315 square metres of luxury rooms and suites, through a stylish guest room, the beautiful scenery of the surrounding green land and lake and urban ecological landscape is perfect, like a paradise away from the bustling world.唐山文旅铂尔曼酒店于2016年2月28日开业，酒店将神秘古堡与现代多功能酒店合二为一，与周边绿地湖泊完美相融，使你仿若置身异国，流连忘返。伫立于4A级风景区南湖生态区，毗邻唐山大剧院。为宾客打开最佳视角和至高享受。唐山文旅铂尔曼酒店融合了商务与度假特色，全新描绘城市精英生活，为中欧论坛、金鸡百花电影节指定接待酒店。酒店设施囊括316间精美客房，面积从45至315平方米不等的豪华客房和套房,透过富于时尚感的客房 ,尽揽周边绿地湖泊与都市生态园林完美相融的美妙景象,宛若身处在远离喧嚣世界的世外桃源。