招聘楼层主管/领班_唐山文旅铂尔曼酒店招聘信息-最佳东方

为客房服务员提供必要的支持以保证客房部的正常运行,确保客人感到舒适及安全以及。负责监督楼层人才工作以使客房、走廊及服务区的清洁达到标准。当一线人才行为不当时应向楼层经理报告并提出改进方法。

对酒店的规章制度、卫生、健康安全有明确的了解。

· To supervise Room Attendant and inspect guest rooms and surround service areas. Paying attention to details by keeping the international standard of room cleanliness and product maintenance adhering to standard required by our hotel.

管理客房服务员并检查客房及服务区域的卫生，注意从酒店的全局出发并根据要求建立国际化的卫生标准。

· To check all the guest rooms, VIP in-house, VIP arrival and long staying guests.

检查所有客房，重要客人的房间以及重要客人的到达，以及常住客人的房间卫生。

Provide Guestroom Experience that Meets Guests’ Expectations

为客人提供符合客人预期的体验

· To document all daily activities and events such as guest complaints and habits in the logbook.

记录日常所有的活动，例如客人的投诉和喜好等。

· To attend to guest requests and complaints. Takes corrective action.

采用正确的方式处理客人的要求和投诉。

· To check on the standard of "Turn down services".

中班主管检查夜床服务是否符合标准。

· To ensure the cleanliness of guestrooms, and ensure maximum guest satisfaction, adhering to the standard required by our hotel.

确保所有客房按酒店标准清洁，同时保证客人最大程度的满意。

Check Floor Daily Work

检查楼层日常工作

· To prepare daily work sheet for room Attendants.

准备客房服务员的每日工作表。

· To perform secondary duties as assigned by the Executive Housekeeper. And Assistant Executive Housekeeper.

执行行政管家及行政副管家所分配的其它次要的任务。

· Record daily events in the logbook and follow up on previous information reported by outgoing supervisor daily.

记录日常事件并继续向下一班主管的做好交班。

· To assist in the inventory of guestroom linen.

协助客房布草的盘点。

· Prepares supervisor’s report, accomplishes requisition from and maintenance work orders.

准备主管报告，完成维护工作需求。

· Collects R.A.’s reports for submission to Housekeeping office.

收集客房服务人才作报告并将其上交到办公室文员处。

· Reports and turns over any items left by guests to Lost & Found in-charge.

提醒人才报告并上交任何客人的遗留的物品。

Involvement in Wider Job Function Actions/Relationships

参与更广泛的工作职能

· Ensure that safe working practices are followed including emergency procedures.

确保安全工作在紧急程序的范围内进行。

· Participate in departmental leadership activities as a member of the team.

作为团队的一员参加部门领导的活动。

· Maintain levels of confidentiality and discretion for guests.

保持对顾客的保密和谨慎。

· Develop own knowledge and skills as a contributing member of the Housekeeping team.

发展个人知识和技能以成长为对客房服务团队有贡献的一员。

Involvement in Wider Job Function Actions/Relationships

参与更广泛的工作职能

· Demonstrate Awareness of OH&S policies and procedures and ensure all procedures are conducted safely and within OH&S guidelines and ensure your direct reports do the same.

了解职业健康及安全政策及流程，并在其指导下确保安全贯彻实施，确保直属下属的执行.

· Be aware of duty of care and adhere to occupational, health and safety legislation, policies and procedures.

理解关怀职责，使其符合职业健康及安全法规、政策及流程。

· Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly.

熟悉财物安全、急救、火灾及紧急程序，并确保能够安全的使用相关设备。

· Initiate action to correct a hazardous situation and notify supervisors of potential dangers.

采取行动纠正危险情况，并通知主管潜在危险。

· Log security incidents and accidents in accordance with hotel requirements.

根据酒店要求，记录安全事故。

· To ensure hotel's fire, health, and safety procedures are implemented.

确保酒店火灾、健康及安全流程得到实施。

Other Responsibilities

其他职责

· Perform other related duties & special projects as assigned by the supervisor.

随时执行上级分配的其他相关任务或特殊项目。

· The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.

如有必要，该部门有权更改或补充该职位描述。

Pullman Tangshan opened on February 28, 2016, It combines the mysterious old castle with the modern multi-functional hotel, which is perfectly compatible with the surrounding green land and lakes. It's like being in a foreign country. It is integrated with landscapes of South Lake ecological park, a national 4A scenic spot and is adjacent to Tangshan Grand Theatre . Open the best view for guests and enjoy the best. Pullman Tangshan will redefine luxury and comfort by integrating the features of business and leisure, bringing a unique experience to city elites. It is a leisure resort that is hard to find in a noisy city. The hotel is designated as the reception hotel for BBS and China Golden Rooster and Hundred Flowers Film Festival . The hotel has 316 rooms, ranging from 45 to 315 square metres of luxury rooms and suites, through a stylish guest room, the beautiful scenery of the surrounding green land and lake and urban ecological landscape is perfect, like a paradise away from the bustling world.唐山文旅铂尔曼酒店于2016年2月28日开业，酒店将神秘古堡与现代多功能酒店合二为一，与周边绿地湖泊完美相融，使你仿若置身异国，流连忘返。伫立于4A级风景区南湖生态区，毗邻唐山大剧院。为宾客打开最佳视角和至高享受。唐山文旅铂尔曼酒店融合了商务与度假特色，全新描绘城市精英生活，为中欧论坛、金鸡百花电影节指定接待酒店。酒店设施囊括316间精美客房，面积从45至315平方米不等的豪华客房和套房,透过富于时尚感的客房 ,尽揽周边绿地湖泊与都市生态园林完美相融的美妙景象,宛若身处在远离喧嚣世界的世外桃源。