岗位职责:
1、确保执行酒店政策方针和公司的品牌标准
2、为团队准备培训课题、实施部门培训,评估他们的能力
3、提前意识到缺少服务标准的对客服务并及时制定改进计划以确保客人的满意度4、在工作中和下属员工沟通,维护已确定的政策和方针
5、保持操作台的干净和整齐、保证食品卫生安全。
6、和厨房保持有效的沟通
7、问候客人,处理评论和问题,无论何时都要在用餐中提高销售关注收入。
8、向客人推荐菜单的食品和酒水,适当的为客人点单和服务食品和酒水。
9、维护良好的客户关系、提出好的主意和建议在设计菜单和食品促销的时候。10、建立良好的工作氛围和下属员工保持良好的工作关系。
11、接受餐厅经理安排的其它工作
职位要求:
具备2年以上的工作经验。
良好的沟通技巧。
酒店管理专业的学位证书 或水平相当的相关管理经验。
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