招聘预订部文员_合肥融创施柏阁大观酒店招聘信息-最佳东方

岗位职责

Job responsibility

1.接受线上、线下客户对酒店的预订需求，并予以妥善解决；

Receive and properly solve booking needs of online and offline customers;

2.接听客户对酒店等产品信息的咨询电话，予以解答并作好相关记录；

Answer and record customer's inquiries about hotel and other product information

3.熟悉处理房间预订的程序，给宾客提供给最新和最准确的房况信息；

Be familiar with the process of room reservation, and provide the latest and most accurate room status information to guests

4.落实“预订未到宾客”的名单和每日团队取消情况

Implement "no-shows" list and daily group cancellations

岗位要求

Job requirements

1.具备热情的工作态度、一定的抗压能力、拥有良好的执行力和团队精神；

Have enthusiastic working attitude, certain ability to work under pressure, have good executive ability and team spirit

2.有一定的沟通能力，口齿清晰、开朗自信，有较强的语言表达能力和人际沟通能力；

Have certain communication ability, articulate, cheerful and confident, have strong language expression ability and interpersonal communication ability

3.大专以上学历，普通话标准，谈吐礼貌，声音甜美；

College degree or above, standard Mandarin, polite speech, sweet voice;

4.熟练掌握基本办公软件操作，中英文打字熟练；

Good command of basic office software, good command of typing in English and Chinese;

5.具有国际品牌酒店相关工作经验者优先；

With international brand hotel related working experience is preferred;

6.具有优良的服务意识和敬业精神。

Have a good sense of service and professional dedication

合肥融创施柏阁大观&永乐半山酒店坐落在合肥滨湖新区，周边拥有全球首座也是唯一一座大型徽派文化主题乐园、华东最大的室内恒温水乐园、尖端科技电影乐园以及18万方超220个品牌的超大体量商业体融创茂等。STEIGENBERGER ICONS & LEBANSHAN HOTELS is located in Hefei Binhu District which within 7 types of operation such as the ONLY theme park with HUI style, the Biggest Indoor Water Park of East China, the High Technological Movie Park and huge properties with over 220 brands Sunac Mall. 充满东方温情的施柏阁大观酒店，为成功名仕在每一个中心城市悉心提供私享服务和艺术氛围。让您的旅途恣意舒展，尽享优雅体验。Located in premier destinations and overflowing with rich Oriental ambience, STEIGENBERGER ICONS offers its acclaimed guests an extravagant experience of exclusive service and artistry. 为商务人士创造温馨、惬意的居停感受的永乐半山承诺给每位客人美妙的睡眠体验、独特的东方美食，定会令各方宾客难以忘怀。As a warm and comfortable resting place for business travelers, LEBANSHAN HOTELS offers its guests an unforgettable journey and unique Oriental cuisine.