• 五险一金
• 带薪年假
• 每周双休
• 八小时工作制
• 优秀员工奖励
• 法假三倍工资
• 点名奖
• 公寓住宿
• 免费班车接送
• 免费一日四餐

Main responsibilities主要职责                                           
1.      Identify ways of increasing transportation revenue and the hotel’s overall profitability within the section.
在本职岗位，通过各种途径和努力增加客房、车队及整个酒店的收益。
2.      Be familiar with upselling skill and follow up the Police & Procedure to increase the guest room revenue.
熟练掌握客房升销技能技巧，遵守客房升销政策及流程，努力增加客房收益。
3.      Record the guest consumption correctly, to account the cost of the Club Millesime.
正确记录行政酒廊每日消费客流量，以核算成本。
4.      Abide by energy-saving and cost – reducing policy and procedure.
遵守节能降耗政策与程序。
5.      Keeping appearance in good condition and pay attention to oneself behaviour and keep smile toward guests.
遵守仪容仪表要求，保持微笑。
6.      Greets and is courteous to all guests, uses eye contact and well communicate with others, always provide a courteous and professional service all times.
对待所有客人和同事要彬彬有礼、热情，眼神接触及语言交流并时刻提供礼貌和专业的服务。
7.      To maintain good working Relationships with your colleagues, and all other departments.
与部门内部和其他部门员工保持良好的工作关系。
8.      Monitor guest service personnel constantly, ensuring that at all times maximum guest satisfaction is being achieved through guest recognition and prompt cordial attention.
不断观察对客服务，尽力获得客人的认可和热忱的关注，确保客人得到最大程度的满意。
9.      Establish good public relations with all guests.
同所有的客人建立良好的公共关系。
10.    Do utmost to learn names of guests, especially repeat and long staying guests remaining alert to situations to offer assistance.
尽量用客人的名字称呼客人，特别是回头客及长期住店客人，随时为他们提供帮助。
11.    Maintain detailed knowledge of key occurrences in your city/location including directions to key points of interests, restaurants, theatres, shopping, cinemas, sporting and recreational facilities, banks, consulates, transport systems and special events.
详细了解酒店附近的各个地方，如：餐厅、剧院、购物中心、电影院、娱乐场所、银行、领事馆、车站及其他特殊场所。
12.    Maintain good knowledge of the hotel facilities.
熟悉酒店设施。
13.    Provide guest with all information about our hotel facilities and attractions.
向客人介绍酒店的设施和特色。
14.    Provide guests with the most accurate and up to date information at all times.
向客人提供最新，最准确的信息。
15.    To provide guest best service as well as handle the daily reservations and check-in and check-out of guests.
向客人提供优质服务，同时操作好每日的预订以及向入住和退房的客人提供服务。
16.    To enrol Le-club member, to introduce the member benefits and check the points for the members.
引入乐雅会新会员，为客人介绍会员制度及为会员查询积分。
17.    Welcomes and assigns rooms to hotel guests according to reservations made
根据预定要求，恭迎客人并为其分配客房。
18.    Provide check-in, billing check, exchange room, extend room, early check-out, check-out, Fapiao service.
为客人办理入住、查账、换房、延房、提早退房、退房、开发票或换发票手续。
19.    To change the room or exchange the foreign currency according to the police & process for the guest.
根据客人需求，按照规定为其兑换外币。
20.    Takes wake up calls from guests, flies in properly the call list and then sends it to the Service Centre for process.
根据客人要求，受理唤醒电话，正确归档话单，然后将其交于服务中心处理。
21.    Handles mails, messages, parcels.
处理信件、留言信息及包裹事宜。
22.    Controls and handles out keys to guests.
保管及为客人分发钥匙。
23.    Key in the information of every guest into computer system.
在电脑中录入客人的信息。
24.    Controls and maintains arrivals and departures records and pre-registration cards for VIPs and returning guests.
掌握并保留客人的抵离店记录及重要客人和回头客的提前登记卡。
25.    Attends to guest’s inquiries and requests.
倾听客人的咨询和要求，并提供相关服务。
26.    Keep work areas cleaning from time to time.
时刻保持工作区域的整洁。
27.    Make sure all cashiers transaction summaries have been completed correctly and balanced with OPERA Summary.
确保所有收银业务的汇总表正确完成，并且应和OPERA总数一致.
28.    To provide the food & beverage service for the guest at the Club Millesime.
为行政酒廊消费的客人提供餐饮服务。
29.    Maintain a very good reputation for the Hotel by professional behaviour.
注重个人言行，为酒店保持良好的声望。
      
Education / Professional experience学历/专业经验                        
1.      College English level, familiar with Opera or Fidelio system, be good at Microsoft Office.
大学英语，擅长Opera 或 Fidelio 的操作，应用Microsoft Office 软件。
2.      Strong curiosity, open-mindedness, interpersonal skills and sense of initiative.
好奇心强、思维开放、人际交往能力强，主动意识强。
3.      Good presentation, confident speaking skills.
良好的表达，自信的沟通技巧。
4.      Dynamic .
有活力。
5.      Good listening skills and ability to anticipate.
良好的聆听技巧和预见能力。
6.      Enthusiasm in work, carefulness.
积极敬业，工作认真细致。
7.      Good communication and coordination ability, and good team spirit.
具备较强的沟通，协调能力及团队合作精神。
8.      Independent, committed and well-organized.
独立性强、忠诚可靠并具良好的组织能力。
9.      Type and level of experience required may vary slightly based on size and complexity of operation.
工作经验的要求可能因运营规模和复杂性而略有不同。

Pullman Hefei Sunac, Novotel Hefei Sunac and Mecure Hefei Sunac feature total 1570 guestrooms and suites which are HUI architectural designed; vibrant restaurants and bars offer guests a wide choice of culinary delights. Ideally located 10 minutes from Hefei South Railway Station, 20 minutes from downtown and 25 minutes from Hefei Gaoxin district, 3 hotels are perfect for business and leisure, you can experience the adjacent Wanda City including Theme Park and Water Park, or relax in the landscaped garden and private beach. 合肥融创铂尔曼酒店，合肥融创诺富特酒店及合肥融创美居酒店为传统徽式建筑设计风格，共拥有1570间客房及套房，餐厅酒吧提供丰富多样的美食饮品，为商务及休闲客人提供完美的入住体验。酒店距离合肥南站和合肥市中心仅10分钟和20分钟车程，达合肥高新区也仅需25分钟车程。这里既配备园景花园及私人沙滩，还紧邻融创文化旅游城。可感受活跃动感的都市氛围，同时享受大自然的静谧。