1.Develop marketing materials and assemble information packages (e.g., brochures, promotional materials, maps) for promotional events, property tours, and conferences. Prepare or edit letters, invitations, monthly and quarterly press reports, and news releases, using word processing, spreadsheet, database, or presentation software. Make updates to property website. Respond to all daily general media inquiries or refer to an appropriate spokesperson. Monitor media coverage and other external factors to identify potential or actual problem areas and opportunities. Support media relations outreach efforts and other activities to bolster the property's reputation and image in the community. Coordinate on-property visits from media, including reservations, amenities, special requests, and dining. File and update press database, digital library, and press clippings.
2.Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Perform other reasonable job duties as requested by Supervisors.
1.通过与酒店内部以及外界的合作,提升大众心目中的品牌形象。制作市场营销的材料和产品信息包(例如宣传册,推广材料,酒店地图等),以推广节事活动、酒店宣传和展会。需要使用Word、Excel、PPT以及数据库来编辑信件、邀请函、周度和月度的媒体报道、新闻稿等。同时需要在酒店网站上更新内容,并回复日常的媒体咨询或联络适当的负责人。监控酒店的媒体曝光率和其他外部因素,以便寻求潜在的或已有的问题或合作机会。协助与媒体的合作,举办一些活动,来维护和提升大众心目中的酒店形象及口碑。协调媒体来酒店体验项目,包括预订房间、体验各项设施和用餐。建立和更新媒体数据库、图片库和新闻稿收集。
2.遵守酒店所有的政策和制度,着工作服,保证个人形象整洁且专业。保守酒店机密信息。保护酒店客人和同事的隐私和安全。按照酒店的标准欢迎每一位客人,尽力满足客人的需要,真诚感谢客人。与他人交谈时使用标准而清晰的语言,准备书面材料时保证精确和信息完整。接电话时使用礼貌用语。与他人发展和保持积极正面的工作关系,支持整个团队以追求共同的目标,认真听取并回复其他员工的建议。执行其他由上级指派的合理的工作任务。
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