• 五险一金
• 技能培训
• 带薪年假
• 管理规范
• 包吃包住
• 岗位晋升
• 人性化管理
• 节日礼物

Team Leader Level and this role reports to Front Office Manager and Revenue Manager.
主管级别，双线汇报给前厅部经理以及收益经理。

Follow up the system switching of all room extension bookings, export and check the trace reports. Highlight the orders requiring in-situ room extension or rom-change extension, and follow up each order one by one. Ensure accurate extended room arrangement and synchronous order information to avoid room status conflicts and
customer complaints.
续住订单跟进管理 ，跟进所有客房续住订单的系统切换工作，导出并核查追踪报表，重点标记需原房续住、换房续住的订单信息，逐一对接、全程跟进落实，确保续住房源无误、订单信息同步准确，避免房态冲突与客诉问题。

Prioritize the processing of special service traces, including room decoration for guests' birthdays and anniversaries, and the ordering of essential room facilities.
优先处理系统特殊备注工单，包含宾客生日、纪念日房间布置需求，以及床栏、婴儿床等客房重要用品的申领下单工作。严格执行标准化排房规则：根据需求匹配对应主题亲子房，保障亲子房统一楼层安排；
Initiate the follow-up of due-out rooms at 12:00 every day and print the departure report. Screen out orders with confirmed check-out time and orders of Adventurer and above member levels. During peak check-in periods, complete the verification and follow-up of all due-out rooms before 13:30, sort out and submit the room numbers that
need three-no verification (no person, no belongings, no pending issues) to ensure efficient and orderly check-out process.
每日12:00启动当日预退房跟进工作，打印退房报表，筛选剔除已明确退房时间订单及环球客冒险家及以上等级会员订单。入住高峰时段，务必在13:30前完成所有预离房的逐一核对跟进，同步整理并提交需核查三无（无人、无物、无遗留问题）的客房房号，保障退房流转高效有序。

Monitor the overall hotel room status in real time and complete daily room status reconciliation. Focus on following up Queue rooms for pending check-in, dynamically coordinate with the Housekeeping Department (HSKP) to arrange urgent room cleaning and turnover. Accelerate the release of vacant rooms, improve room turnover efficiency and ensure smooth guest check-in.
实时查看整体房态，完成每日房态平盘工作。重点跟进等房客人，动态对接客房部（HSKP），积极协调加急打扫、翻新客房，加快空房释放速度，提升客房周转效率，保障宾客顺利入住。

Verify and sort out all consumption documents on a daily basis, complete the issuance and review of invoices for all guests and orders. Clear all invoice work on the same day to ensure consistent, compliant and error-free financial and invoice information.
当日核对、开取所有发票，完成全部宾客及订单的发票开具、做到当日发票当日清零，确保账务票据信息一致、合规无误。

Takes reservations and operates systems in accordance with hotel standards of performance.
按照酒店的专业标准接受预订和操作系统。

Ensures a sales attitude is adopted at all times and maintains an awareness of sales opportunities within the hotel.
始终保持获取销售机会的专业销售态度

Ensures all waitlisted business is recorded appropriately。
确保准确记录所有等候名单中的客户信息。

Adheres to pre-set availability and rate controls.
遵循预置的可销售房间数和房价制度。

Ensures a high level of product knowledge of the hotel and local area.
确保熟悉地掌握酒店及当地的讯息。

Ensures a high level of Reservations is consistently maintained.
确保持续高效的提供预订服务。

Processes all reservation requests by phone, mail or fax, and RESERVE system, promptly and accurately to established standards.
通过电话，邮件和传真的方式执行预订，按照指定的标准迅速、准确的输入系统。

Checks daily arrivals and informs concerned personnel of any missing information.
核查每日到达客人的资料，如有任何遗漏的讯息及时通知相关人员。

Ensures rooms sales and revenue.
确保酒店客房销售和收益。

Adheres to all relevant hotel, company and local rules, policies and regulations are adhered to, including credit and payment policies.
严格遵循酒店的所有规章制度和当地法规、政策，包括信贷和支付制度。

酒店简介：横琴凯悦酒店由香港丽新集团投资兴建，美国凯悦集团管理，两大集团强强联合，共同打造横琴粤澳深度合作区标杆性国际五星品牌酒店。横琴凯悦酒店位于大湾区珠海横琴，酒店拥有493间客房、6家餐厅及酒吧、室内外双泳池及衍水疗服务，3,757平米的互动社交会议场地，旨在将凯悦品牌的特色服务与活力体验带给商务和休闲旅客。地理位置优越：1.横琴口岸实现一卡通过关，24小时通关澳门；2.港珠澳大桥连接香港、广东珠海和澳门，珠海40分钟可达香港；3.横琴粤澳一小时生活圈，实现工作与生活双平衡；横琴专享政策：横琴为高端紧缺及特殊人才提供人才补贴及税收优惠政策。薪资福利：1、 极具市场竞争力的薪酬待遇；2、 免费提供食宿，宿舍2-4人间，配有全套床上用品、空调、洗衣机、热水器及无线网络等，上下班员工巴士接送；3、 每周工作5天，休息2天，每天工作8小时；4、 入职即购买五险一金，经理级别额外享有商业保险福利；5、 工作满1年可享有10-20天带薪年假；6、 入职即可享受凯悦集团全球酒店员工折扣价，工作满90天即可享有集团酒店12个免费房晚的入住权限；7、 带薪假期及法定节假日；8、 节日福利、年终福利及奖金；9、 完善的岗前、岗中培训，酒店跨部门交叉培训机会；10、凯悦集团全球酒店间的交流学习及内部调转机会；11、丰富多彩的员工活动。联系电话：0756-2991234 / 186 6696 5711(微信同号）面试时间：周一至周五 9:00 - 18:00面试地点：珠海市横琴新区七色彩虹路1295号横琴凯悦酒店人力资源部乘车路线：市内可乘坐62路或Z53到创新方下车，步行三分钟即可到达酒店