岗位职责
1、鼓励预定团队实现一贯的Reservation高分。
2、实施宾客意见调查问卷,提高部门服务质量。
3、熟悉处理房间预订的程序,给宾客提供最新和最准确的房况信息。
4、落实”预订未到宾客”的名单和每日团队取消情况。
5、为所有的预订部员工准备工作时间和日程表。
6、管理每日/每月/每年的所有的日常通信的书写。
7、根据预订情况更改现有的预订并且预测现有的和未来的预订情况。
岗位要求
1、高中以上学历,有同岗位工作经验1年以上。
2、普通话清晰。
3、具有良好的产品电话销售技能,能够实现酒店客房预订率最大化。
4、具有销售业务谈判能力,能合理调配酒店产品,分清先后,实现客房销售目标。
5、具有良好的语言组织和文字表达能力,清楚,条理地表达销售意向。
6、能够督导团队成员的预订工作,指导下级提高电话销售能力。
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雅高简介Accor Introduction 作为最早进入中国市场的国际酒店管理公司之一,雅高集团于1985年即签订了第一份管理合同。29年以来,雅高集团在中国市场快速发展并于众多国内业务伙伴建立了坚实的合作关系。截至目前,雅高集团在大中华区的52个城市中共经营285家酒店,客房62,972间。在大中华区,所有雅高集团运营的酒店均坐落于主要城市,门户城市以及度假胜地,同时也正在快速地向二线及三线城市扩张。目前雅高在中国经营一系列品牌,包括索菲特传奇,莱佛士,费尔蒙,索菲特,铂尔曼,美爵,美憬阁(奢华及高端),美居,诺富特,宜必思尚品和宜必思,权限覆盖从经济型到奢华型酒店市场。 As one of the pioneering international hotel management companies that operate in China, Accor signed its first management agreement in1985. With 29 years of development experience in Greater China, Accor has established strong relations with its local partners.Today, Accor operates 285 hotels in 53 cities in Greater China representing 62,972 rooms.All Accor hotels in Greater China are situated in major metropolitan areas, gateway cities, popular resort destinations, and are developing fast into emerging and vibrant cities under a range of different brands: Sofitel Legend, Raffles,Fairmont,Sofitel(Luxury); Pullman, Grand Mercure, Mgallery, Novotel, Mercure, ibis Styles and ibis (economy), covering a full spectrum of markets. 业主公司简介 Owner Introduction印力集团(原深国投商置集团)于2003年4月在深圳成立,是中国领先的商业地产投资、开发和运营商。印力以“缔造欢购之城,开启乐享之旅”为使命,投资商业地产项目超过60个,总建筑面积近600万平方米,项目重点分布在长三角、珠三角和环渤海地区。印力凭借强大的资源整合能力和开发运营经验,打造以“印象城”为代表的系列购物中心,致力于实现“汇集品质生活所需,是体验式购物和商业合作首选”这一愿景目标。印力旗下的购物中心超过30个,总建筑面积逾300万平方米,并与黑石、工银国际、沃尔玛等国际商业伙伴深入合作发展。Established in April 2003 in Shenzhen, Yinli Group (formerly known as SCP Group) is China's leading commercial real estate investor, developer and operator. Yinli is dedicated to the mission of creating a shopping mall with perfect shopping experience. The Group has invested in more than 60 commercial real estate projects, which are located in the Pearl River Delta, the Yangtze River Delta and the Bohai Economic Rim, with a GFA of approximately 6 million square meters. The Group’s vision is to offer all that a quality life needs, and to become the go-to choice in experiential shopping and experiential commerce. Relying on its strength in resources integration and experience in commercial real estate development and operation, the Group now owns and manages more than 30 shopping malls including In City, with a GFA of more than 3 million square meters. Yinli also enjoys in-depth cooperation with a number of world-class commercial and financial partners such as Blackstone, ICBC International, and Wal-Mart. 西安印力诺富特酒店简介Novotel Xian SCPG Introduction 西安印力诺富特酒店位于西安市中心北部,由法国雅高管理集团管理。酒店靠近具有600年历史的古城墙,紧靠地铁2号线。酒店提供275间时尚舒适的客房,3个餐厅和4个功能设施齐备的多功能厅。Novotel Xian SCPG Hotel is ideally located in the north Xian downtown, close to 600-year-oldCity Wall and adjacent to Metro Line 2. The hotel features 275 stylish guest rooms, threefood and beverage outlets and four contemporary designed meeting rooms.