Feel Welcome Feel Valued
Provides warm and natural guest services and handles the set-up of daily reservations. Check in and check out guests and all guest services in accordance with the objectives, performances and quality standards established by Hotel.
Ensure that all guest inquiries and requests are attended to in a helpful, professional, warm and friendly manner.
Ensures that you have a comprehensive knowledge of Xi’an and what is happening within the city at all times, and to ensure that all ensure that all guest or caller inquiries are met with prompt, informative friendly solutions.