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西安印力诺富特酒店| 招聘职位

    职位:Executive Floor Attendant /行政楼层接待

  • 职位性质:全职
  • 工作地区:陕西省西安市
  • 招聘人数:1人
  • 学  历:大专
  • 工作经验:2年以上
  • 所 在 地:陕西省 西安市
  • 户 籍 地:不限
  • 提供食宿:食宿面议
  • 年龄要求:不限
  • 计算机能力:不限
  • 语言要求:英语(良好)
  • 国际联号工作经历:优先
  • 薪资待遇:2千-3千
  • 职位有效期:2020-09-24至2020-11-23

岗位职责/职位描述

Job Specification职位要求:
Familar with the market of Xi'an.International brand hotel's experience preferred. 熟悉西安市场,国际品牌酒店经验优先。

Job Description职责描述:

  1. Responsible for provide the excellent and efficient service to all guest stayed in Executive Floor in accordance with standard established by hotel. 按照酒店制定的标准,为入住行政楼层的客人提供卓越和高效的服务。
  2. Work closely with F & B Department to ensure service provided are to the satisfaction of the guests. 与餐饮部紧密合作,保证服务令客人满意。
  3. Responsible for advising relevant Senior Management of all incoming VIP guests so that special requirements that may need to be attended to are actioned accordingly. 要负责向上一级管理人员汇报所有即将抵达的重要客人的情况,以便能够进行特殊的安排。
  4. Ensure that all guest inquiries and requests are attended to in a helpful, professional, warm and friendly manner. 确保所有客人的询问和要求能够得到及时、热情、友好的帮助。
  5. Ensure that no place is left unattended at any time whilst on duty.
    在当班时要保证任何时候不会空岗。
  6. Ensures that you as Executive Floor Staff have a comprehensive knowledge of Xi’an and what is happening within the city at all times, and to ensure that all ensure that all guest or caller inquiries are met with prompt, informative friendly solutions. 做为行政酒廊服务人员,要对西安有广泛的了解并要了解城市中所发生的事情。要确保快捷、友好地解答所有打电话的人或者客人的询问。
  7. Check the daily Arrival List, Special Arrival List for VIPs, repeat guests and FITs. 检查每日预抵客人表、重要客人、回头客和散客的预抵表。