• 五险一金
• 岗位晋升
• 包吃包住
• 员工生日礼物
• 节日礼物
• 技能培训
• 带薪年假
• 帅哥多
• 美女多

·Maintains high visibility with guests and colleagues, ensure that guest and colleague concerns are resolved in a professional and timely manner.
·Be familiar with all guest services, daily events and functions within the hotel and to ensure on shift Service Center colleagues are also adequately furnished with such information, and serve as a general guest information source.
·Ensures that all guests’ wake up calls, messages, mail and fax are handled and distributed properly.
·Responsibility for all in house guest telephone bills in accurate.
· Handle the room reservation during Reservation’s absence, and fax back to OTA if necessary.
·Inspection to ensure LQA standards are implemented and delivered to every guest.
·Maintains information security standards compliance of Service Center at 100%.
·The management reserves the right to change / extend this job description if necessary at any point of time during her / his employment.
·Carries out any other reasonable duties and responsibilities as assigned.

·积极参与部门日常运营，保证客人或同事的问题能够在最短的时间内以专业的方式得以解决。
·熟悉酒店内所有对客服务项目和活动信息，并保证当班总机的同事都能提供这样的信息，并成为客人获取此类信息的来源。
·保证正确处理所有客人的叫醒、留言、邮件及传真。
·责任与检查酒店所有住客电话账单的准确性。
·在预订部不当值的期间接受酒店房间的预订工作，并在需要的时候给网络订房渠道回复预订传真。
·进行每日检查以确保LQA在对客服务中被遵守和执行。
·确保所有信息安全标准都被百分之百的执行。
·如有必要，该部门有权更改或补充该职位描述。
·完成任何其他合理的职责和被指派的职责。

深圳深铁铂尔曼酒店位于龙华新区深圳北站东广场旁，地理位置优越，交通便利，轻松往返深圳各行政区及粤港澳大湾区主要城市，高铁15分钟直达香港西九龙。作为龙华核心的地标性建筑，将建筑和艺术有机融合，秉持铂尔曼开创性及引领时尚的品牌核心，致力于提供独具特色的居停体验及生活方式，助力宾客达至最佳生活旅行状态。