• 五险一金
• 岗位晋升
• 包吃包住
• 员工生日礼物
• 节日礼物
• 技能培训
• 带薪年假
• 帅哥多
• 美女多

·Ensure LQA standards are implemented and delivered to every guest.
·Handles guest and talent enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
·Deliver all guests’ messages, mail and fax are handled and distributed properly.
·Has a thorough understanding of all the services offered by the Hotel to easily answer guest all inquiries.
·Comply with Service Center Policies and Procedures are adhered.
·Be familiar with System, be able to use the system to assign guest requires to related department expertly.
·Ensure the efficient and prompt handling and delivery of all guest requests throughout the hotel.
·Handle the room reservation during Reservation’s absence, and fax back to OTA if necessary.

·在对客服务中遵守和执行LQA。
·礼貌且高效地处理客人及人才的要求，遇到投诉或问题，如不能马上找到解决办法，要向上级报告
·正确处理所有客人的留言、邮件及传真。
·完全理解和掌握酒店所提供的所有服务以便回复客人的任何问询。
·遵守总机各项政策与程序。
·掌握系统，有能力熟练地使用系统安排住店客人的各种需求给相应部门跟进完成。
·保证酒店内所有客人需求都能被有效并及时的处理和传达。
·在预订部不当值的期间接受酒店房间的预定工作，并在需要的时候给网络订房商回复预订传真。

深圳深铁铂尔曼酒店位于龙华新区深圳北站东广场旁，地理位置优越，交通便利，轻松往返深圳各行政区及粤港澳大湾区主要城市，高铁15分钟直达香港西九龙。作为龙华核心的地标性建筑，将建筑和艺术有机融合，秉持铂尔曼开创性及引领时尚的品牌核心，致力于提供独具特色的居停体验及生活方式，助力宾客达至最佳生活旅行状态。