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Ensures that guests' dining experience, helping to provide guest satisfaction at all times thanks to his/her thorough knowledge of the hotel.
确保部门运行顺畅及客人用餐以及消费的体验,提高宾客满意度,并感谢员工为此做出的贡献。
Ensures the respect of procedures and hygiene and safety standards.
确保部门制度程序及卫生安全标准的执行。
Manages and motivates teams in line with the brand's recommended behavioral guidelines, in order to provide personalized high quality guest services.
管理并驱动团队执行品牌标准,并为客人提供高品质的服务。
Manages headcount and organization for optimum efficiency in compliance with legislation.
管理团队高效的遵守酒店相关条例规定。
Helps the department meet its targets.
帮助团队完成指标任务。
Helps increase hotel revenue through his/her sales efforts.
通过销售技巧以帮助提升酒店收益
Maintains established par stock for operating supplies to ensure smooth operation.
要保持足够的存货以确保本部的正常运营。
Make frequent suggestions to Management in reference to improvement of general operation, F&B promotions, cost control and profitability.
给领导提出建议,以提高工作效率,促进销售,并达到增源节支的目的。
Establishes control procedures for reconciliation of Cashiering before and after service.
建立收银调节控制程序,在服务前后,要按此程序来工作。
Completes weekly BQT inspection; checks overall restaurant appearance, the repair of its fixtures, fittings and operating equipment, initiates maintenance request as necessary.
每周要检查一次宴会厅,包括餐厅的外观、灯饰、家具及其它设备。如果需要,填写维修申请单。
Responsible for holding daily briefings and monthly communication meetings to discuss various aspects of food service and preparation with employees.
负责每天的晨会及每月的交流会,在会议中讨论服务及准备工作等方面的问题。
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company.
拥有在与他人交往时大多数时间所使用的沟通技能;完全代表酒店、品牌和公司,与顾客、员工和第三方交往能力。
Proficient in the use of Microsoft Office.
熟练使用微软办公软件。
Problem solving, reasoning, motivating, organizational and training abilities.
具有解决问题、说服、激励、组织和培训的能力。
上海卓越铂尔曼大酒店由卓越集团投资兴建,法国雅高酒店集团管理的高星级酒店,坐落于上海市青浦经济新区,拥有284间具有优雅配套和时尚设计的客房,设备完善的大宴会厅和多间独立的多功能会议室,3个餐厅和1个酒廊,室内泳池健身房等配套设施。