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1、Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries.
负责所有与前台相关的活动,如接待、办理入住和退房手续、给客人安排客房、外汇业务以及协助处理客人的问询等。
2、Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity.
随时以友好和乐于协助的态度迎接客人,并尽量了解和称呼客人的名字。
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist.
3、处理客人的投诉、问询和请求,如果自己无法提供协助,则将问题转给主管和经理助理 。
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a TLH Brand
按照托尼洛兰博基尼酒店集团品牌的预期保持自己行为、外表和态度的高标准。
4、Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
为加强竞争力,建立高标准服务水准,追求竞争目标。
5、Problem solving, reasoning, motivating, organizational and training abilities.
具有解决问题,推理,号召,组织和培训能力。
6、Complete tasks as directed by Management.
完成管理层指派下来的其它任务。
Tonino Lamborghini Rosso Hotel Suzhou, it is a quiet luxury on the hillside of Yuping mountain.苏州科技城托尼洛·兰博基尼Rosso酒店,即苏州高新软件园有限公司玉屏酒店,是玉屏山腰上的一抹静谧的奢华。The hotel is is the first tonilo Lamborghini Rosso hotel in the world.苏州科技城托尼洛·兰博基尼Rosso酒店,是全球第一家托尼洛·兰博基尼Rosso酒店。 The hotel color scheme is Lamborghini Red by the idea of brand designation.酒店在品牌设计理念上采用的色彩方案是兰博基尼红。