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【岗位职责】
1. Handles inquires and bookings in accordance with the department’s routine.
按照部门工作程序处理客房的预订和咨询。
2. Manage and check reservations daily work also report to DOS regularly.
管理和检查处理日常预订工作并定期向销售总监汇报。
3. Records and processes in-coming reservations.
记录所有新进的预订。
4. Records and processes group reservations.
记录并处理团队预订。
5. Ensures all paperwork and requests for a reservation have been carry out. Example: Transportation, Amenity and special requirement etc.
确保所有与预订有关的事宜都作妥善处理。
6. Provides information to clients on hotel services, activities and attractive for the area.
向客人提供有关酒店服务，活动和观光景点的信息。
7. Processes cancellation/amendments to reservations (extension, early departure)
处理取消，更改预订。
8. Investigates and handles no show reservations.
调查并处理预订未到预订。
9. Records special billing arrangements for groups and conventions in the PMS.
记录有关团队和会议的特殊付帐安排。
10. Be aware of rate changes/ special offers/ promotions/close out dates.
悉知房价变动，特殊安排，各种促销活动和预订截止日期。
11. Monitor reservation levels and inform DOS on current and future occupancy rates.
监控预订情况并通知销售总监目前和未来的住房率。
12. Prepares reservation related reports.
准备销售报表。
13. Sell the hotel and other products and services using up-selling and suggestive selling techniques.
用鼎力推销和建议性销售的技巧来推销酒店及万豪的产品。
【岗位要求】
1. Knowledge of Opera and related Marriott booking system.
掌握运用Opera系统及相关万豪预定系统。
2. Knowledge of Microsoft Office.
掌握应用已Microsoft Office软件。
3. Basic knowledge of tourism and hotel industry.
对旅游与酒店行业有基本的了解。
4. Basic knowledge of local market and competitors.
对本地市场及竞争者有基本了解。
5. Good computer skills with minimum requirement in use of Microsoft Windows 98 or higher, Microsoft Office 97 or higher, Internet and other popular software.
良好的电脑技能，至少会使用微软视窗98以上操作系统、微软办公室97或更高版本、互联网及其它的流行出版软件。
6. Good interpersonal & communication skills.
良好的人际交往和沟通技巧。
7. Ability to work independently and as a team.
独立工作和团队工作的能力。
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酒店业--国际高端酒店/5星级
100-499人
国有企业
Sheraton Luoyang Hotel is jointly developed by Luoyang Wanchi Hotel Management Co., Ltd. and Marriott International. Located at the southeast corner of the intersection of Tianjin Road and Xiyuan Road, Jianxi District, Luoyang, the hotel combines an elegant business design with Sheraton’s signature warm service to deliver a premium hospitality experience.洛阳喜来登酒店由洛阳万驰酒店管理有限公司与万豪国际集团联合打造，位于洛阳市涧西区天津路与西苑路交叉口东南角，以典雅商务的设计风格和喜来登品牌标志性的热忱服务，为宾客呈现高品质旅居体验。The hotel enjoys a prime location adjacent to Peony Square and Metro Line 1’s Peony Square Station. It is approximately 8 km from Luoyang Station and 22 km from Luoyang Beijiao Airport. Renowned cultural attractions such as the Longmen Grottoes, Sui-Tang Luoyang City National Heritage Park, and Luoyi Ancient City are all within easy reach, allowing guests to effortlessly explore the rich heritage of this ancient capital.酒店地理位置优越，紧邻牡丹广场及地铁1号线牡丹广场站，距离洛阳站约8公里、洛阳北郊机场约22公里。龙门石窟、隋唐洛阳城国家遗址公园、洛邑古城等著名文化景点近在咫尺，便于宾客轻松探索千年帝都的历史底蕴。The hotel features 319 guest rooms and suites, continuing Sheraton's signature comfortable sleep experience while creating a warm and elegant resting space. For dining, the hotel offers Savor All-Day Dining Restaurant, Yue Caiyue Xuan Chinese Restaurant, and &More by Sheraton Coffee Bar, providing diverse options for food lovers and social guests. With over 1,800 square meters of flexible meeting and event space, complemented by a professional service team, the hotel is fully equipped to meet a wide range of needs, from high-level business conferences to social celebrations. In addition, the hotel also features a 24-hour fitness center and a heated swimming pool, ensuring guests' health and wellness around the clock.酒店共设319间客房及套房，延续喜来登品牌一贯的舒适睡眠体验，精心营造出温馨雅致的休憩空间。餐饮方面，设有食光全日制餐厅、Yue采悦轩中餐厅以及&More by Sheraton咖啡吧，为美食爱好者和社交宾客提供丰富多元的用餐选择。超过1,800平方米的灵活会议及宴会空间，搭配专业服务团队，可全方位满足从高端商务会议到社交庆典的各类需求。此外，酒店还配有24小时健身房及恒温泳池，为宾客提供全天候的健康休闲保障。Whether for business travel, group events, or leisure getaways, Sheraton Luoyang Hotel is dedicated to becoming your gathering place in Luoyang with genuine warmth and professional dedication.无论是商务出行、会议团队还是休闲度假，洛阳喜来登酒店皆以诚挚热情与专业专注，致力成为您在洛阳的会聚之所。
