• 五险一金
• 补充医疗保险
• 法定三薪
• 节假日加班费
• 年终奖
• 包吃包住
• 高温补贴
• 技能培训
• 岗位晋升
• 集团内部调动

【岗位职责】
1. Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of 
the customers on a daily basis. 
协调日常运营，确保礼宾服务的质量和标准满足客人的期望。 
2. Encourages and building mutual trust, respect, and cooperation among team members. 
鼓励团队成员之间建立互相尊重、信任的团队合作。 
3. Establishes and maintains open, collaborative relationships with employees and ensure employees 
do the same within the team.
与团队成员建立并保持开放、协作的工作关系，确保其他成员也能做到。 
4. Supports concierge team to keep them focused on the critical components of operations to drive 
guest satisfaction and the desired financial results. 
全面支持礼宾部工作，以提高客人满意度和财务业绩回报作为礼宾部营运目标。 
5. Understands the impact of department’s operations on the overall property financial goals and 
objectives and manages to achieve or exceed goals. 
清楚的了解部门整体财务业绩目标，确保能高质量地完成并超过目标。 
6. Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ 
experiences. 
与当地景点、餐厅和其他企业建立关系，以提高客人体验。 
7. Provide detailed and accurate information to guests and other departments on a wide variety of 
services and facilities both within and outside the establishment. 
向客人和其他部门提供关于酒店内外广泛的服务设施及相关信息。 
8. Provides recommendations and arranges services for guests as requested (e.g., car rental, airline 
and train tickets, office services, beauty and barber services, babysitting, repairs, shopping). 
根据客人要求，为客人提供个性化推荐和服务安排（如：租车、机票、火车票、美容美发、维修、购 
物等）。 
9. Maintains awareness of cultural differences needed to meet guest's specific needs and requirements. 
根据不同客人的文化差异，来合理安排客人需求。

【岗位要求】
1. Good knowledge and very familiar with concierge operation
掌握礼宾部的工作知识并熟悉礼宾部的日常运行
2. Good knowledge of local area information, handle guest request efficiently
熟悉各类相关信息，尽力为客人解决问题
3. Good communication skill
良好的沟通技巧
4. Be good at organize and problem solving
良好的组织力以及解决问题的能力
5. Detailed Knowledge of computer system.
熟练的计算机能力

Sheraton Luoyang Hotel is jointly developed by Luoyang Wanchi Hotel Management Co., Ltd. and Marriott International. Located at the southeast corner of the intersection of Tianjin Road and Xiyuan Road, Jianxi District, Luoyang, the hotel combines an elegant business design with Sheraton’s signature warm service to deliver a premium hospitality experience.洛阳喜来登酒店由洛阳万驰酒店管理有限公司与万豪国际集团联合打造，位于洛阳市涧西区天津路与西苑路交叉口东南角，以典雅商务的设计风格和喜来登品牌标志性的热忱服务，为宾客呈现高品质旅居体验。The hotel enjoys a prime location adjacent to Peony Square and Metro Line 1’s Peony Square Station. It is approximately 8 km from Luoyang Station and 22 km from Luoyang Beijiao Airport. Renowned cultural attractions such as the Longmen Grottoes, Sui-Tang Luoyang City National Heritage Park, and Luoyi Ancient City are all within easy reach, allowing guests to effortlessly explore the rich heritage of this ancient capital.酒店地理位置优越，紧邻牡丹广场及地铁1号线牡丹广场站，距离洛阳站约8公里、洛阳北郊机场约22公里。龙门石窟、隋唐洛阳城国家遗址公园、洛邑古城等著名文化景点近在咫尺，便于宾客轻松探索千年帝都的历史底蕴。The hotel features 319 guest rooms and suites, continuing Sheraton's signature comfortable sleep experience while creating a warm and elegant resting space. For dining, the hotel offers Savor All-Day Dining Restaurant, Yue Caiyue Xuan Chinese Restaurant, and &More by Sheraton Coffee Bar, providing diverse options for food lovers and social guests. With over 1,800 square meters of flexible meeting and event space, complemented by a professional service team, the hotel is fully equipped to meet a wide range of needs, from high-level business conferences to social celebrations. In addition, the hotel also features a 24-hour fitness center and a heated swimming pool, ensuring guests' health and wellness around the clock.酒店共设319间客房及套房，延续喜来登品牌一贯的舒适睡眠体验，精心营造出温馨雅致的休憩空间。餐饮方面，设有食光全日制餐厅、Yue采悦轩中餐厅以及&More by Sheraton咖啡吧，为美食爱好者和社交宾客提供丰富多元的用餐选择。超过1,800平方米的灵活会议及宴会空间，搭配专业服务团队，可全方位满足从高端商务会议到社交庆典的各类需求。此外，酒店还配有24小时健身房及恒温泳池，为宾客提供全天候的健康休闲保障。Whether for business travel, group events, or leisure getaways, Sheraton Luoyang Hotel is dedicated to becoming your gathering place in Luoyang with genuine warmth and professional dedication.无论是商务出行、会议团队还是休闲度假，洛阳喜来登酒店皆以诚挚热情与专业专注，致力成为您在洛阳的会聚之所。