• 五险一金
• 补充医疗保险
• 法定三薪
• 节假日加班费
• 年终奖
• 包吃包住
• 高温补贴
• 技能培训
• 岗位晋升
• 集团内部调动

【岗位职责】
1. Maintain effective guest relations, builds rapport and offer personalized service and assistance. 
维持有效的对客关系，建立和谐的气氛并提供个性化的服务和帮助。 
2. Review arrival guests’ information on a daily basis refer to Master Arrival Report; include VIP, Marriott 
Bonvoy Members, Regular guests, Groups, special requests etc. pre-assign room for VIP guest. 
每班次下载 Master Arrival Report, 检查当日抵店客人信息，包括贵宾、万豪旅享家会员、常客、团队 
的情况以及特别要求，为 VIP 客人分配房间。 
3. Familiar with Front Office Standards and Procedures. 
熟悉前厅部工作服务标准及操作程序。 
4. Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special 
events, etc. 
全面了解掌握酒店房价、折扣、包价、饭店设施及特别事件。
5. Fully in charge the loyalty program, ensuring correct handling, prepares reports and actively 
participates in enrolling new members. 
全面负责忠诚会员计划，确保正确处理、准备相关报告并积极发展新会员。 
6. Report to management on deficiencies and irregularities noted in the operation. 
向管理层汇报酒店运行过程中的不足和不合理行为。 
7. Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest 
leaving the hotel dissatisfied. Solicits assistance from Management if needed. 
确保客人的抱怨被合适地记录并采取行动避免客人不满意的离开酒店。必要时从管理人员处获得帮助。 
8. maintain a good knowledge of the Marriott Bonvoy Members program, ensuring correct handling, 
prepares reports and actively participates in enrolling new members. 
维持对万豪旅享家会员的高度了解，确保正确处理、准备报告并积极参与发展新会员。 
9. Assist in resolving guest billing, disputes etc. Assist in resolving accounting matters. 
协助解决客人账单问题、争议等，解决员工财务账务问题。 
10. Control cost according to department budget. 
根据部门预算合理控制成本。
11. Assist in departmental training and assessments. 
协助部门的培训和评估。 
12. Work close with Front Desk Manager and Reception team. 
与前台经理及前台员工保持密切合作。 
13. Represent Management in all guest related issues in the best possible way. 
尽可能用最好的方式代表酒店管理层处理与客人有关的一切事宜。

【岗位要求】
1. Good knowledge and very familiar with concierge operation. 
掌握礼宾部的工作知识并熟悉行政酒廊的日常运行。 
2. Good knowledge of local area information, handle guest request efficiently. 
熟悉各类相关信息，尽力为客人解决问题。 
3. Good supervisory skill, with emphasis on “people management”. 
良好的管理技能, 强调“人性化管理”。 
4. Good communication skill. 
良好的沟通技巧。 
5. Be good at organize and problem solving. 
良好的组织以及解决问题的能力。 
6. Positive attitude under pressure. 
良好的心理承受能力，在工作中始终保持积极态度。 
7. Training & presentation skill. 
良好的培训以及展示技巧。 
8. Detailed Knowledge of computer system. 
熟练的计算机能力。

Sheraton Luoyang Hotel is jointly developed by Luoyang Wanchi Hotel Management Co., Ltd. and Marriott International. Located at the southeast corner of the intersection of Tianjin Road and Xiyuan Road, Jianxi District, Luoyang, the hotel combines an elegant business design with Sheraton’s signature warm service to deliver a premium hospitality experience.洛阳喜来登酒店由洛阳万驰酒店管理有限公司与万豪国际集团联合打造，位于洛阳市涧西区天津路与西苑路交叉口东南角，以典雅商务的设计风格和喜来登品牌标志性的热忱服务，为宾客呈现高品质旅居体验。The hotel enjoys a prime location adjacent to Peony Square and Metro Line 1’s Peony Square Station. It is approximately 8 km from Luoyang Station and 22 km from Luoyang Beijiao Airport. Renowned cultural attractions such as the Longmen Grottoes, Sui-Tang Luoyang City National Heritage Park, and Luoyi Ancient City are all within easy reach, allowing guests to effortlessly explore the rich heritage of this ancient capital.酒店地理位置优越，紧邻牡丹广场及地铁1号线牡丹广场站，距离洛阳站约8公里、洛阳北郊机场约22公里。龙门石窟、隋唐洛阳城国家遗址公园、洛邑古城等著名文化景点近在咫尺，便于宾客轻松探索千年帝都的历史底蕴。The hotel features 319 guest rooms and suites, continuing Sheraton's signature comfortable sleep experience while creating a warm and elegant resting space. For dining, the hotel offers Savor All-Day Dining Restaurant, Yue Caiyue Xuan Chinese Restaurant, and &More by Sheraton Coffee Bar, providing diverse options for food lovers and social guests. With over 1,800 square meters of flexible meeting and event space, complemented by a professional service team, the hotel is fully equipped to meet a wide range of needs, from high-level business conferences to social celebrations. In addition, the hotel also features a 24-hour fitness center and a heated swimming pool, ensuring guests' health and wellness around the clock.酒店共设319间客房及套房，延续喜来登品牌一贯的舒适睡眠体验，精心营造出温馨雅致的休憩空间。餐饮方面，设有食光全日制餐厅、Yue采悦轩中餐厅以及&More by Sheraton咖啡吧，为美食爱好者和社交宾客提供丰富多元的用餐选择。超过1,800平方米的灵活会议及宴会空间，搭配专业服务团队，可全方位满足从高端商务会议到社交庆典的各类需求。此外，酒店还配有24小时健身房及恒温泳池，为宾客提供全天候的健康休闲保障。Whether for business travel, group events, or leisure getaways, Sheraton Luoyang Hotel is dedicated to becoming your gathering place in Luoyang with genuine warmth and professional dedication.无论是商务出行、会议团队还是休闲度假，洛阳喜来登酒店皆以诚挚热情与专业专注，致力成为您在洛阳的会聚之所。