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【岗位职责】
1. Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters).
按照酒店特定程序处理紧急情况（例如，撤离、医疗紧急情况、自然灾害）。
2. Identify and correct unsafe work procedures or conditions and report them to management and security / safety personnel.
识别和纠正不安全的工作程序或条件，并或向管理层和安全人员报告。
3. Protect the privacy and security of guests and coworkers.
保护客人和同事的隐私和安全。
4. Ensure uniform, name tags, and personal appearance are clean, hygienic, professional and in
compliance with hotel policies and procedures.
确保制服、名牌和个人外表干净、卫生、专业，并符合酒店的政策和程序。
5. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN) to resolve issues, delight, and build trust.
积极地倾听并响应客人的问题、关注和要求，使用品牌特定的流程（例如，LEARN）来解决问题和建立信任。
6. Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
欢迎并感谢每一位客人，微笑、眼神交流、友好地口头问候，尽可能使用客人的姓氏。
7. Thank guests with genuine appreciation and provide a fond farewell.
衷心感谢客人，并向他告别。
8. Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching / listening to guest preferences and acting on them whenever possible.
预测客人的服务需求，包括询问客人的问题以更好地了解他们的需求，观察 / 倾听客人的喜好，并尽可能地根据他们的喜好行事。
【岗位要求】
1. Basic knowledge of hotel & Front Office
具有对酒店行业以及前厅部的基本知识的了解
2. Good finance knowledge
良好的财务知识或概念
3. general good attitude and appearance and with potential to easily learn the skills
具有良好的仪态、积极的态度和学习的潜力
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酒店业--国际高端酒店/5星级
100-499人
国有企业
Sheraton Luoyang Hotel is jointly developed by Luoyang Wanchi Hotel Management Co., Ltd. and Marriott International. Located at the southeast corner of the intersection of Tianjin Road and Xiyuan Road, Jianxi District, Luoyang, the hotel combines an elegant business design with Sheraton’s signature warm service to deliver a premium hospitality experience.洛阳喜来登酒店由洛阳万驰酒店管理有限公司与万豪国际集团联合打造，位于洛阳市涧西区天津路与西苑路交叉口东南角，以典雅商务的设计风格和喜来登品牌标志性的热忱服务，为宾客呈现高品质旅居体验。The hotel enjoys a prime location adjacent to Peony Square and Metro Line 1’s Peony Square Station. It is approximately 8 km from Luoyang Station and 22 km from Luoyang Beijiao Airport. Renowned cultural attractions such as the Longmen Grottoes, Sui-Tang Luoyang City National Heritage Park, and Luoyi Ancient City are all within easy reach, allowing guests to effortlessly explore the rich heritage of this ancient capital.酒店地理位置优越，紧邻牡丹广场及地铁1号线牡丹广场站，距离洛阳站约8公里、洛阳北郊机场约22公里。龙门石窟、隋唐洛阳城国家遗址公园、洛邑古城等著名文化景点近在咫尺，便于宾客轻松探索千年帝都的历史底蕴。The hotel features 319 guest rooms and suites, continuing Sheraton's signature comfortable sleep experience while creating a warm and elegant resting space. For dining, the hotel offers Savor All-Day Dining Restaurant, Yue Caiyue Xuan Chinese Restaurant, and &More by Sheraton Coffee Bar, providing diverse options for food lovers and social guests. With over 1,800 square meters of flexible meeting and event space, complemented by a professional service team, the hotel is fully equipped to meet a wide range of needs, from high-level business conferences to social celebrations. In addition, the hotel also features a 24-hour fitness center and a heated swimming pool, ensuring guests' health and wellness around the clock.酒店共设319间客房及套房，延续喜来登品牌一贯的舒适睡眠体验，精心营造出温馨雅致的休憩空间。餐饮方面，设有食光全日制餐厅、Yue采悦轩中餐厅以及&More by Sheraton咖啡吧，为美食爱好者和社交宾客提供丰富多元的用餐选择。超过1,800平方米的灵活会议及宴会空间，搭配专业服务团队，可全方位满足从高端商务会议到社交庆典的各类需求。此外，酒店还配有24小时健身房及恒温泳池，为宾客提供全天候的健康休闲保障。Whether for business travel, group events, or leisure getaways, Sheraton Luoyang Hotel is dedicated to becoming your gathering place in Luoyang with genuine warmth and professional dedication.无论是商务出行、会议团队还是休闲度假，洛阳喜来登酒店皆以诚挚热情与专业专注，致力成为您在洛阳的会聚之所。
