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【岗位职责】
1. Follow the opening and closing checklist thoroughly.
完全遵守开档和收档检查表。
2. Ensure that the Lobby Lounge is spotless at all times.
确保酒吧总是干净整洁。
3. Check on every table to ensure that it is clean, spotless and fully set up and that all silverware and glassware is spotless before any guests are seated at the table. In addition, check to ensure that all chairs are free of crumbs and that the carpet is spotless.
检查每张桌子确保它们是干净的、无脏污的而且完全摆好台，并且在客人入座之前所有的银器和玻璃杯是无脏污的。除此之外,检查确保所有的椅子上没有面包屑，地毯是无脏污的。
4. Check on guests to get feedback on the quality of their drink, service, etc. Immediately share any problems that arise immediately— inform the Manager immediately, but try to take care of the problem at once.
检查客人得到他们对用酒水的质量、服务等的反馈。立刻分享出现的任何问题，马上告知经理, 但是先试着马上处理问题。
5. Pitch in and help in service whenever the need arises.
每当哪里需要帮助时，马上加入并且帮忙。
6. Have an excellent knowledge about wines and different items on the menu in order to be able to help guests, answer questions and give other suggestions.
对葡萄酒和菜单上的各种菜肴有很好的了解，以便能够帮助客人，回答问题并给出其他建议。
7. Be thorough in knowledge of the hotel, services offered, operating hours of all food and beverage outlets, etc.
全面了解酒店提供的服务、营业时间及餐饮服务等。
8. Work with the cashier.
如果需要的话，和收银员一起工作。
【岗位要求】
1. Demonstrated good hospitality and communication skills.
良好的沟通技巧并热情好客。2. Good communication skill in Mandarin and minimum knowledge of English.
良好普通话沟通能力和最基本的英语基础
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酒店业--国际高端酒店/5星级
100-499人
国有企业
Sheraton Luoyang Hotel is jointly developed by Luoyang Wanchi Hotel Management Co., Ltd. and Marriott International. Located at the southeast corner of the intersection of Tianjin Road and Xiyuan Road, Jianxi District, Luoyang, the hotel combines an elegant business design with Sheraton’s signature warm service to deliver a premium hospitality experience.洛阳喜来登酒店由洛阳万驰酒店管理有限公司与万豪国际集团联合打造，位于洛阳市涧西区天津路与西苑路交叉口东南角，以典雅商务的设计风格和喜来登品牌标志性的热忱服务，为宾客呈现高品质旅居体验。The hotel enjoys a prime location adjacent to Peony Square and Metro Line 1’s Peony Square Station. It is approximately 8 km from Luoyang Station and 22 km from Luoyang Beijiao Airport. Renowned cultural attractions such as the Longmen Grottoes, Sui-Tang Luoyang City National Heritage Park, and Luoyi Ancient City are all within easy reach, allowing guests to effortlessly explore the rich heritage of this ancient capital.酒店地理位置优越，紧邻牡丹广场及地铁1号线牡丹广场站，距离洛阳站约8公里、洛阳北郊机场约22公里。龙门石窟、隋唐洛阳城国家遗址公园、洛邑古城等著名文化景点近在咫尺，便于宾客轻松探索千年帝都的历史底蕴。The hotel features 319 guest rooms and suites, continuing Sheraton's signature comfortable sleep experience while creating a warm and elegant resting space. For dining, the hotel offers Savor All-Day Dining Restaurant, Yue Caiyue Xuan Chinese Restaurant, and &More by Sheraton Coffee Bar, providing diverse options for food lovers and social guests. With over 1,800 square meters of flexible meeting and event space, complemented by a professional service team, the hotel is fully equipped to meet a wide range of needs, from high-level business conferences to social celebrations. In addition, the hotel also features a 24-hour fitness center and a heated swimming pool, ensuring guests' health and wellness around the clock.酒店共设319间客房及套房，延续喜来登品牌一贯的舒适睡眠体验，精心营造出温馨雅致的休憩空间。餐饮方面，设有食光全日制餐厅、Yue采悦轩中餐厅以及&More by Sheraton咖啡吧，为美食爱好者和社交宾客提供丰富多元的用餐选择。超过1,800平方米的灵活会议及宴会空间，搭配专业服务团队，可全方位满足从高端商务会议到社交庆典的各类需求。此外，酒店还配有24小时健身房及恒温泳池，为宾客提供全天候的健康休闲保障。Whether for business travel, group events, or leisure getaways, Sheraton Luoyang Hotel is dedicated to becoming your gathering place in Luoyang with genuine warmth and professional dedication.无论是商务出行、会议团队还是休闲度假，洛阳喜来登酒店皆以诚挚热情与专业专注，致力成为您在洛阳的会聚之所。
