1. Planning,execution and optimize the digital marketing campaign on time basis to increase the brand and hotel awareness through digital channel and achieve the goal of each digital channels;
策划、执行、优化数字营销活动，通过数字渠道提高品牌和酒店知名度，实现各数字渠道的目标
2. Develop the new digital channel to increase the revenue from potential target market;
开发新的数字渠道，以增加来自潜在目标市场的收入
3. Leverage digital marketing initiatives to empower the digital channels to achieve the goal;
利用数字营销举措，授权数字渠道来实现目标
4. Work closely with revenue and marketing team to optimize the digital channel performance
与收益和市场团队密切合作，优化数字渠道表现
5. Closely work with Capella Hotel Group digital distribution and online marketing to support the
brand campaign local execution
与嘉佩乐集团数字分销及线上营销部门保持紧密联系，积极回应与支持集团线上营销战役
6. Maintain good business relationship with all producers.
同客户保持良好的商业关系。
7. Conduct sales campaign by direct sales call / visits/mailing for OTA business from all digital
sources for bookings and leads.
对线上旅行社和其他数字销售渠道通过电话销售、访问、邮寄开展销售活动。
8. Ensure all incoming correspondence and telephone enquiries are handled with efficiency and
great care to build up a pleasant working relationship.
保证对所有的来信和电话询问都进行有效的处理,建立一种令人愉快的工作关系。
9. Keep clients advised of latest information regarding hotel’s development.
记录客户对于酒店发展的建议和最新的信息。
10. Assist in conduct training to new staff.
协助新员工的培训工作。
11. To know clearly the hotel objectives and sales target set for his/her area of responsibilities
breakdown into weekly, monthly and yearly target set forth in the sales plan
清楚地了解其分管区域的销售目标，并预先在销售计划中将其按年/月/周的目标进行细分。
12. Constant customer contact directed towards existing customers and potential customers.
同时与现有客户和潜在客户保持经常联系。
13. To conduct daily sales visit to assigned accounts to solicit business for the hotel for both rooms and food & beverage through effective client account management.
安排每日走访的客户，以期在客房及餐饮上为酒店寻求更多的业务。
14. Identifies and handles sales leads effectively and efficiently
快捷高效地处理业务。
15. Conduct active distribution of product information and create awareness in the market and
business segment or responsibility.
积极宣传酒店产品，
16. To provide after-sales service in particular to ensure all guest complaints are taken seriously and discussed with respective department when necessary
提供售后服务，确保认真对待所有投诉，在必要时与相关部门进行沟通。
17. Interact and attend to guest request, concerns and feedback in a professional manner.
以专业的方式与客人互动，关注他们的需求及反馈。
18. To answer and respond promptly to all correspondence and inquiry from customer and prospect within the time limit set according to policy & procedure.
按政策在规定时间内迅速回复客人要求。
19. Entertain to build rapport with potential customers and to obtain future leads for the Hotel
保持与潜在客户的联系沟通以期将来使其成为酒店真正的客户。
20. Maintain good relationship with all clients.
与所有客户保持良好关系。
21. Provide guests with the most accurate and up to date information at all times.
向客人提供最精确最更新的信息。
22. Maintain good inter communication and good working relations with all departments and all
external contacts.
与酒店各部门员工及所有客户保持良好的相互沟通和合作关系。
23. Monitors and reports on market and competition within own market segment.
根据各自管辖区域撰写市场及竞争者情况报告。
24. To upkeep of updated record of all sales activities for each account (including updated
database, production tracking, trends and movement of each account)
确保所有客户信息的时时更新，包括数据信息的更新，产品跟踪，客户动向。
25. To develop and maintain a proper database for assigned accounts on a daily basis.
对指定客户的数据信息做到每日更新。
26. To prepare and submit weekly and monthly reports required to be submitted to the S&M Manager
向市场销售部经理提交每周和每月报告
27. To participate in “revenue” monthly review with S&M Manager.
与市场销售部经理一起参加每月收益回顾。
28. Participate in daily, weekly and monthly sales meeting to update S&M Manager on the
activities of each account and market trends
参加销售例会，就客户动向及市场走势市场与市场销售部经理进行沟通，及时更新。
29. Abides by both the hotel and corporate policies and procedures
遵守酒店及集团的政策和程序。
30. Analyses, evaluates and improves personal performance on a continual basis.
对个人表现进行时时分析，评估和改进。
31. Carries out other tasks as directed by supervisor
完成其他交予的工作。

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