1. Participates and contributes in the preparation and development of the F&B’s strategic and Business Plan.
参与并协助制定餐饮部战略规划及经营计划。
2. Provides inspirational leadership, clear vision and direction to team members to ensure delivery of the Capella brand, values and vision, to create an amazing experience for our guests and team members.
为团队成员提供富有感召力的领导力、清晰的愿景与方向，践行嘉佩乐品牌理念、价值观与愿景，为宾客及员工打造卓越体验。
3. Communicates expectations, recognizes performance, and produces consistent desired business results.
明确工作预期，认可员工工作表现，持续达成预期经营目标。
4. Ensures strict compliance to all policies and standard operating procedures set by the hotel and corporate office.
确保严格遵守酒店及集团总部制定的各项规章制度与标准作业流程。
5. Participates and contributes to the Risk Management Committee in the review of Fire & Life Safety preventive programs and Crisis & Emergency preparedness initiatives.
参与风险管理委员会工作，审核消防安全预防方案及危机、应急处置预案。
6. Assuming full responsibility for the efficient operation of the F&B Division to deliver a cost-effective operation and guest satisfaction in line with the company’s brand standards.
负责餐饮部高效运营，在符合品牌标准的前提下，实现降本增效与宾客满意。
7. Fully embrace all brand initiatives, ensuring all aspects of established programs are adopted
and implemented throughout the operation.
全面落实品牌各项专项举措，确保既定项目全流程落地执行。
8. Coordinate and work closely with Executive
Chef to improve food concepts, restaurant strategies to keep up with latest
industrial trends and customer profiling.
与行政总厨紧密协作，优化菜品理念与餐厅运营策略，贴合最新行业趋势及客群画像。
9. Ensure that the restaurants and bars are prepared for service at the designated times and that all pre service activities by restaurant management have been carried out.
确保各餐厅按时完成开餐前准备，落实所有餐前管理工作。
10. Responsible for establishing and updating the Standard Operating Procedures of the F&B
Division and to suggest or make amendments according to business situation to maximize operation performance.
负责制定并更新餐饮部标准作业流程，根据经营状况提出或修订优化方案，优化运营效能。
11. Control loss, abuse or breakage of all operating equipment and to ensure correct handling and storage of such items.
管控运营设备的损耗、滥用及破损，确保设备规范使用与存放。
12. Ensure all food and beverage outlets are adequately supplied with linen, stationary and any other items needed for service.
确保各餐饮营业点布草、文具及各类服务物资供应充足。
13. Review and prepares information required for monthly financial reporting and budget forecasting.
审核并编制月度财务报表及预算预测所需相关数据。
14. Make sure that all documents related to operation of the department are kept up to date and that all records are correctly maintained and filed.
确保部门运营相关文件实时更新，各类记录准确归档留存。
15. Ensure that all reports, schedules and correspondence are completed accurately and submitted within the stipulated time frame.
确保各类报表、排班表及往来文件准确完成，并在规定时限内提交。
16. Maintain an up-to-date knowledge of the hotel daily services, activities, promotion, and event. Effectively communicate and update all team members on any changes to ensure guests receive up‑to‑date information.
实时掌握酒店日常服务、活动、推广及宴会信息，及时向团队同步变动内容，保障宾客获取最新资讯。
17. Be the champion of the local culture, heritage sites and trends by keeping up‑to‑date with the city’s happenings, area surrounding the hotel to provide recommendations and directions for the guests.
深入了解城市动态、周边环境，推广本地文化与特色，为宾客提供出行推荐与指引。
18. Monitors and review the most saleable items to give feedback to management. Proactively come up with sales strategies and promotion to upsell menu items to drive profit generation for the department.
监控并复盘畅销产品；主动制定销售策略与推广方案，做好菜品升档销售，提升部门营收。
19. Keep informed of VIP and special attention guests' reservations and ensure that the preferences are well communicated within the team.
掌握贵宾及重点宾客预订信息，确保宾客偏好同步至全体团队成员。
20. Drives cross‑selling and upselling of hotel’s products and services noting special promotions and events to maximize revenue performance.
结合酒店推广及宴会活动，推动产品与服务的交叉销售及升档销售，最大化营收。
21. Periodically check in with guests to ensure satisfaction with each food course and/or beverages. Personally reach out to engage with the hotel’s VIPs to build and maintain strong relations.
主动巡场问候宾客，确保菜品及饮品体验；亲自对接贵宾，建立并维护良好客情关系。
22. Handling complaints and resolving service ‘Glitches’, keep a record of all feedbacks under the appropriate system. Ensures that the issues are resolved in a timely manner to guests’ satisfaction.
处理宾客投诉，解决服务问题，将所有反馈录入系统，及时妥善处置直至宾客满意。
23. Establishes and constantly update the Standard Operating Procedures in accordance to the hotel standards and business level by initiating improvements to improve efficiency of work and performance.
依据酒店标准及经营现状，制定并持续更新标准作业流程，推动优化改进，提升工作效率与绩效。
24. Report any issue or damages and breakdowns within working areas and the hotel to ensure a defect‑free facilities and service amenities provided.
上报工作区域及酒店内设施损坏、故障问题，保障设施与服务配套完好可用。
25. Coordinate with Training Manager in implementing periodical Standard Operating Procedure
and Audit testing and trainings.
与培训经理协作，开展标准作业流程、质检考核及专项培训。
26. Ensure all team members recognizes the importance of LQA and Forbes standards as to
deliver excellent audit and service performance.
确保全员重视 LQA 及福布斯服务标准，保障质检与服务表现优异。
27. Analyze guest feedback from direct feedback, comment card or any online reviews and providing strategic direction to continuously improve overall rating.
分析宾客现场反馈、意见卡及线上评价，制定改进策略，持续提升综合评分。
28. Maintains strong working relationships with other departments to ensure effective communications for operational issues, serves as a role model for inter‑departmental collaboration and support
与其他部门保持良好协作关系，保障运营事项高效沟通，树立跨部门协作标杆。
29. Empower team members to take ownership and responsibility in going beyond to exceed guest expectations. Delegate responsibility and expect accountability and regular feedback.
赋能员工主动担当，超越宾客预期；合理授权，明确职责，定期收集工作反馈。
30. Monitor performances team members and provide effective performance feedback for improvements, recognition and performance appraisal as due.
监督员工工作表现，及时给予绩效反馈，开展激励表彰及绩效考核。
31. Provide effective performance feedback through team member recognition, rewards, and
disciplinary action, with the assistance of Human Resources, when necessary.
必要时在人力资源部协助下，通过表彰、奖励等开展绩效管理。
32. Mentor and guide individual team members’ growth and identify short to long‑term goals to
achieve and ensure high colleague engagement and welfare.
指导员工个人成长，制定长短期职业目标，提升员工敬业度与幸福感。
33. Participate in recruitment activities such as interviewing new talents for the departments and succession planning.
参与部门人才招聘、面试及人才继任计划搭建。
34. Take ownership of individual’s growth and be involved in career progression and succession planning of team members.
负责员工个人发展，参与员工职业规划及继任者培养。
35. Proactively identify training needs of team members to ensure enhancement and performance improvement.
主动识别员工培训需求，助力能力提升与绩效改善。
36. Perform all duties with discretion, professionalism and a pleasant demeanor.
严谨、专业、友善地履行各项工作职责。

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