Position Overview 岗位概述：
Duty Manager/Night Manager is responsible for all the Front Office Operation during the day/night shift.
值班经理/夜班经理负责酒店前厅部白天/夜间所有运营。若任何人对于员工和客人的生命与安全构成直接威胁或者重大风险，他将会被这些需求排除在外若任何人对于员工和客人的生命与安全构成直接威胁或者重大风险，他将会被这些需求排除在外
Duty Manager provides supervision, direction and leadership to all Front Office personnel under the guidance of the Front Office Manager in accordance with the objectives, performance and quality standards established by Capella Hotel Group.
值班经理应当根据酒店所指定的目标，业绩质量标准对所有前厅部人员进行监督，给予专业指导以及带领大家向目标迈进。若任何人对于员工和客人的生命与安全构成直接威胁或者重大风险，他将会被这些需求排除在外若任何人对于员工和客人的生命与安全构成直接威胁或者重大风险，他将会被这些需求排除在外

The Role 岗位职责：
-了解所有酒店的政策以及服务程序。
Acquire hotel’s product knowledge and standard service procedures.
-了解所有住店客人以及长租客人的喜好。
Memorize guests’ preferences
-了解酒店产品知识，酒店房价，餐厅促销活动时段以及各餐厅娱乐设施的营业时间。
Acquire hotel’s product knowledge including restaurant operating hours, promotions or any local entertaining facilities.
-向每位入住及离店客人都给予礼貌的问候。
Greet all the Arrivals/Departures with friendly attitude.
-安排每日团体简短报告会议。
Conducts a briefing everyday.
-需了解会议室的名称位置，记录当天活动安排详情。
Scheduled and note down daily group activities, names and locations of meeting/banquet rooms.
-负责前厅部的所有保密讯息。
Be responsible to all information in front office department.
-需根据嘉佩乐酒店的标准程序进行电脑系统的操作。
Access to computer systems according to established procedures and standards.
-传达正确的酒店信息。
Provide callers with accurate information about hotel facilities, services and local amenities.
-以友好态度处理客人的请求。
Accommodate and satisfy guest’s requests with kindly manner.
-确保夜间审核过程顺利地进行。
Ensure the Night Audit process is carried out successfully.
-值班经理有权涉及所有前厅员工与客人的沟通事宜。
He/she has the authorities in involving all matters are concerned with guests as well as hotel employees.
-督察大堂以及酒店公共区域，必要时采取纠正措施。
Inspects the lobby, public areas and the heart of the house, taking corrective action whenever is needed.
-确保酒店车道交通顺畅。
Checks and ensures smooth traffic flow at hotel's driveway.
-检查与核实酒店“入住率差异报告”，并将任何不符合规定的通知前厅经理。
Checks and verifies the "Rate Variance Report" and informs the Front Office manager of any irregularities in rates accorded.
-将出勤报告交给前厅部经理进行审核。
Ensures that no-show report is handed over to the Front Office manager to review on-show charges the next day.
-确保所有相关报告打印，签字，归档都交代给下个班次的同事。
Ensures all relevant reports are printed and singed off, filed or handed over to next Shift.
-根据酒店的规定授权所有回扣和支出。
Authorizes all rebates and paid-outs according to the limits set by Management.
-确保客人以及员工的安全。
Ensures maximum safety of guests and employees during emergencies.
-维护酒店利益是首要任务。
The protection of the hotel's interest must be major concern to him/her.
-熟悉所有应急程序。
Familiar with available emergency procedures.
-根据酒店服务标准接待每位客人以及真诚感谢的欢送离店客人。
Welcome and acknowledge all guests according to company Service Standards.
-及时处理客人请求和投诉直到客人满意为止。
Handle guest complaints by following the procedures and ensuring guest satisfaction.
-所有相关文件的信息内容都必须完整与准确。
Prepare and review written documents accurately and completely.
-根据客人请求进行合理的处理方式。
Assign appropriate providers according to guest profile and guest request.
-作为酒店中央通讯中心，协助处理紧急状况。
Assist in emergency situations as central communication center for hotel.
-与他人保持积极正面的工作关系，用清晰专业的态度与人交流。
Develop and maintain positive working relationships with others.
-倾听并适当的回应员工的担忧。
Listen and respond appropriately to the concerns of employees.
-了解部门运作对酒店发展的影响，并努力达到企业的目标。
Understands the impact of department’s operations on the financial goals and objectives and manages it well in order to achieve hotel’s goals.

Talent Profile 能力&技能需求：
-拥有流利的英语沟通能力
Acquire fluent English communication skill.
-熟悉Opera系统
Familiar with Opera system 
-能适应工作时间的灵活性
Able to work flexible hours.
-了解南京当地景点和酒店周边信息
Having knowledge or information of local cultural environment 

南京嘉佩乐酒店雅叙金陵 谱写新章浸润于南京的丰厚历史底蕴，感受嘉佩乐特有的生活风尚，体验古与今的相映与交融。英国知名建筑设计师David Chipperfield 主理，南京嘉佩乐酒店坐落于拥有深厚历史的玄武区，以自然与建筑的平衡之间汲取灵感，为宾客打造一处优雅现代的都市绿洲。 步入酒店，首先映入眼帘的是一颗拥有超过360年历史的银杏树，透过光影倒映在前方的水景之上，仿佛一副动态的风景画。酒店中庭的中央花园与周边的景观巧妙融合，别具江南园林的雅致，又符合简约的现代美学。 酒店共设有180间典雅客房，其中30套为近代建筑套房和别墅，以及70套府邸住宅的综合建筑群。设计师巧妙地运用线条、洞石、原木和光影的结合，打造通透明亮的空间。考究的布局，独具特色的匠心设计，为宾客打造惬意优雅的住宿体验。关于嘉佩乐酒店集团嘉佩乐酒店集团以细致周到的款客之道与匠心艺术，引领奢华旅居新典范。集团总部位于新加坡，持续稳健拓展全球版图，旗下拥有两个奢华酒店品牌 -  嘉佩乐酒店及度假村和柏典酒店及度假村，致力于将当地深厚的历史底蕴转换成巧妙融合人文与自然的非凡体验，让品味非凡的宾客深刻且富有意义地联结在地风情。 嘉佩乐以享誉全球卓越服务和富有温度的细节，于每一处目的地雕琢传奇，深植于每一处典藏之作，让每一次居停，皆成典藏。更多详情，敬请登录 www.capellahotelgroup.com 。关于嘉佩乐酒店及度假村嘉佩乐酒店及度假村以匠心卓越的款客之道，引领奢华旅居新典范。品牌版图植根亚太区域，并即将启幕中东与欧洲全新目的地，持续拓展全球版图。每一处嘉佩乐酒店皆致力于匠心卓越的款客之道、精心设计的传奇建筑，呈现兼具当地文化、历史底蕴的深度且地道旅居体验。Auriga水疗中心，以月相盈缺为灵感，构筑身心平衡的谧境，为每一处目的地呈现全方位康养疗愈之旅。嘉佩乐连续三年荣膺Travel + Leisure杂志美国版“全球最佳酒店品牌”的殊荣，将卓越匠心艺术与高度个性化的服务相融合，策划专属非凡奢华旅行体验。嘉佩乐酒店及度假村是全球酒店联盟DISCOVERY的成员之一。更多详情，敬请登陆www.capellahotels.com