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Responsible for the successful functioning of the department. Major responsibility of the department is to receive all in-house and outside telephone calls and process requests professionally and correctly. This includes taking room service orders, receiving and processing all requests for additional items, directions, correcting any issues and, if necessary, forwarding calls on to appropriate areas. The Manager needs to ensure the agents’ information is thorough and up-to-date. Accountable for tracking all guest requests and issues to use as process improvement tool. Strives to continually improve guest and employee satisfaction while maximizing the financial performance of the department.
负责部门的正常运作。本部门的主要职责是接听所有内部和外部电话，并正确专业地处理要求。这包括接受客房服务的订单，接收和处理所有其他的需求、指示、纠正任何问题，如果有必要，把电话转到适当的部门。经理需要确保员工的信息是全面和最新的。负责跟踪所有客人的要求和问题，并对服务流程不断改进努力不断提高客人和员工的满意度，同时最大限度地提高部门的财务业绩。
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酒店业--国际高端酒店/5星级
100-499人
中外合营(合资．合作)
珠海中海万丽酒店位于前山河畔，置身环宇城综合体，配套齐全，交通便利。酒店拥有316间航海风格的时尚客房，透过房内的全景落地玻璃，即可欣赏270°前山妩媚河畔，又可远眺澳门地标性建筑新葡京及澳门塔。两间风格独特的餐厅与一个大堂吧，宾客在此品味珍馐佳肴，面积超过4000平方米的室内外活动空间，酒店专业的宴会统筹团队竭力为宾客带来个性化的会议体验。此外，酒店还配备了恒温泳池，24小时健身中心，以及室内外儿童游乐场等休闲娱乐设施，私享静谧，身处其中，纵享珠中澳山河城海桥五景合一天际线。Renaissance Zhuhai Hotel is located on the riverside of Qianshan River, in Uni Park complex with modern facilities and convenient access to transportation. The hotel has 316 marine-themed stylish rooms. Through the panoramic floor-to-ceiling windows in the rooms, guests could enjoy the charming riverside view, as well as the New Lisboa and Macao Tower - the landmarks of Macau. The hotel features two unique restaurants and an R lounge. It’s also facilitated with indoor and outdoor event spaces spanning more than 4,000 square meters where the hotel’s professional banquet planning team strives to bring a personalized meeting experience to guests. Additionally, the hotel is equipped with a heated swimming pool, a 24-hour fitness center, children's playgrounds, and other leisure and entertainment facilities. Guest can enjoy the five panoramic views of the Zhuhai-Zhongshan-Macau-Mountain-River city and sea bridge from the balcony of our Club Lounge.加入珠海中海万丽酒店，您将享有：➢ 五险一金，月休8天，国家法定节假日计发3倍加班费➢ 具有竞争力的薪资及福利水平➢ 营养的工作餐（一日四餐，休息日亦可用餐）➢ 温馨舒适的员工宿舍，宿舍地处繁华商圈➢ 在全球万豪酒店内享有客房员工价及亲友价➢ 全球超过8000家姐妹酒店内部工作调转机会➢ 多层次、宽范围的培训及职业发展指导➢ 丰富多彩的员工认可及关爱活动
