收藏 
微信
举报
Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices. Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension. Receive, record, and relay messages accurately. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been resolved to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. May process room service orders, answer questions on menu selection and record transactions in point-of-sale system. Assist guests with accessing internet and guestroom entertainment.
回答并记录处理所有宾客的需求。通过电话、电子邮件、网络聊天和移动通讯设备回答、记录和处理所有客人的要求、问题或关切点。操作使用话务台，处理宾客要求的叫醒电话，并将电话转接至相应的分机。准确地接收、记录和转发消息。将所有宾客的需求或问题记录在系统上，并通知相应的个人或部门（如行李员、客房部），并跟进事件，确保客人的需求得到满意的解决。向宾客介绍有关房间特点的信息，酒店设施和当地有趣的区域的信息。操作处理客房送餐订单，回答有关菜单内容选择的问题，并在点餐系统中记录点单信息。协助宾客上网及客房娱乐设施。
位求职者投递了该职位，你的简历匹配度为
你的综合竞争力排名为第
名
立即沟通
酒店业--国际高端酒店/5星级
100-499人
中外合营(合资．合作)
珠海中海万丽酒店位于前山河畔，置身环宇城综合体，配套齐全，交通便利。酒店拥有316间航海风格的时尚客房，透过房内的全景落地玻璃，即可欣赏270°前山妩媚河畔，又可远眺澳门地标性建筑新葡京及澳门塔。两间风格独特的餐厅与一个大堂吧，宾客在此品味珍馐佳肴，面积超过4000平方米的室内外活动空间，酒店专业的宴会统筹团队竭力为宾客带来个性化的会议体验。此外，酒店还配备了恒温泳池，24小时健身中心，以及室内外儿童游乐场等休闲娱乐设施，私享静谧，身处其中，纵享珠中澳山河城海桥五景合一天际线。Renaissance Zhuhai Hotel is located on the riverside of Qianshan River, in Uni Park complex with modern facilities and convenient access to transportation. The hotel has 316 marine-themed stylish rooms. Through the panoramic floor-to-ceiling windows in the rooms, guests could enjoy the charming riverside view, as well as the New Lisboa and Macao Tower - the landmarks of Macau. The hotel features two unique restaurants and an R lounge. It’s also facilitated with indoor and outdoor event spaces spanning more than 4,000 square meters where the hotel’s professional banquet planning team strives to bring a personalized meeting experience to guests. Additionally, the hotel is equipped with a heated swimming pool, a 24-hour fitness center, children's playgrounds, and other leisure and entertainment facilities. Guest can enjoy the five panoramic views of the Zhuhai-Zhongshan-Macau-Mountain-River city and sea bridge from the balcony of our Club Lounge.加入珠海中海万丽酒店，您将享有：➢ 五险一金，月休8天，国家法定节假日计发3倍加班费➢ 具有竞争力的薪资及福利水平➢ 营养的工作餐（一日四餐，休息日亦可用餐）➢ 温馨舒适的员工宿舍，宿舍地处繁华商圈➢ 在全球万豪酒店内享有客房员工价及亲友价➢ 全球超过8000家姐妹酒店内部工作调转机会➢ 多层次、宽范围的培训及职业发展指导➢ 丰富多彩的员工认可及关爱活动
