岗位要求
1、全面管理楼层的服务工作,做好员工培训和考核工作。
2、检查员工的仪容仪表、礼节礼貌,严格考勤,严格执行服务程序与规范。
3、掌握楼层的房态,宾客的情况和必要的信息。
4、迎接并送行VIP客人,反馈客人意见与建议。
5、与相关部联系并协调工作,确保服务的快捷与效率。
6、及时阅读并处理客人与楼层之间的信函;发现问题及时向经理报告,及时得到妥善处理。
7、保证行政客房的清洁水平。
8、督导员工做好客史档案工作。
9、了解酒店业行政接待情况,不断完善服务品质与项目。
10、了解员工动态,调动员工积极性。
11、阅读并填写交接班日记。
12、定期总结工作,分析各种数据并上报。
13、完成上级交办的其它工作。Job Duties:
1. Fully manage the service work of the floor, and do a good job in staff training and assessment.
2. Check the appearance and courtesy of employees, strictly check attendance, and strictly implement service procedures and specifications.
3. Master the room status of the floor, the situation of guests and necessary information.
4. Welcome and see off VIP guests, and feedback their opinions and suggestions.
5. Contact and coordinate with relevant departments to ensure the speed and efficiency of service.
6. Timely read and handle the correspondence between guests and floors; Report the problems to the manager in time and handle them properly in time.
7. Ensure the cleanliness level of administrative rooms.
8. Supervise the staff to do a good job in customer history archives.
9. Understand the administrative reception of the hotel industry, and constantly improve the service quality and projects.
10. Understand employee dynamics and motivate employees.
11. Read and fill in the shift diary.
12. Regularly summarize work, analyze various data and report.
13. Complete other tasks assigned by the superior.
岗位职责
1、具有高中毕业学历或同等以上文化程度。
2、有1年以上五星级客房管理工作经验,熟悉客房服务流程、标准,会使用Opera系统。
3、善于与客沟通,有较强的协调组织能力,可合理的为解决客人问题。
4、身体健康,相貌端庄,举止大方。Job responsibilities:
1. Have a high school diploma or above.
2. At least 1 year's experience in five-star room management, familiar with room service procedures and standards, and able to use Opera system.
3. Be good at communicating with guests, have strong coordination and organization ability, and can reasonably solve guests' problems.
4. Good health, dignified appearance, generous behavior.
定位为高端度假的品牌酒店,三亚悦澜湾君澜度假酒店隐匿于苍翠葱郁的热带花园之中,水院环绕,风景如画。酒店拥有276间舒适的客房,为宾客提供多样化的旅居体验,其中包括明亮的花园房、宽敞的山海景观房,独具特色的套房以及拥有独立私人泳池的豪华别墅。每间客房均配备了无线上网、迷你吧、平板液晶电视、JBL®音响、国内及国际直拨电话。部分房型配备了厨房,冰箱及洗衣机,满足客人不同的需求。酒店拥有丰富的娱乐设施,比如健身中心、户外泳池、水疗中心以及KTV,为宾客营造娱乐、休闲、轻松的氛围;酒店餐饮融合中西饮食文化,全日餐厅和中餐厅为宾客打造一场截然不同的美食之旅;大堂吧则为宾客提供各式各样的鸡尾酒以及不同风味的小食。与此同时,酒店配有先进设施的会议室和宴会设施,满足宾客多种宴会和会议需求,是举办各类社交活动、私人聚会、商务活动的宜选之地。酒店位于三亚东部核心地段,紧邻榆亚大道,距离亚龙湾、大东海、三亚湾等热门景点约15分钟车程。