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监管预订部日常运作,对预订员的日程工作进行安排。
Monitor the daily operations of reservations,Supervises the Reservations Agents in their daily duties.
管理客房量以达到最高入住率,平均房价和收入,检查不同市场和渠道预订价格准确性,必要时调整全球中央预订系统可售房价。
Manages rooms inventory to achieve optimum results in Occupancy, Average rate and Revenue, reviewing daily reservations accuracy, rates compliance from segment and source, system close-out when necessary and GDS rates sale-ability.
确保客人预订信息和历史记录准确输入系统。
Ensure accuracy of guest history and client profiles in Data Base.
带领积极和进取向上预订销售团队/根据业务需要进行转换,参与员工招聘并组织每个月所有预订员工的在职培训,监督和管理工作务必确保达到客人最大满意度和铂尔曼的标准。
Leads a motivated and aggressive team skillful at up-selling and/or conversion as required by the business demand. Participates in staff recruitment, organizes on-the-job and monthly training for all staff, supervises and managers performance in order to ensure clients’ satisfaction and adherence to Pullman service standards.
确保与其它部门保持良好的工作关系,尤其是前厅部。并需要了解常住客户喜好及需求及时传达信息至其它部门。
Maintains good working relations with other departments, particularly Front Office and keeps close contact with regular guests, ensuring their needs are identified, and relayed to concerned departments for service delivery.
与雅高集团紧密联系,并定期更新酒店的信息和房间设备以备销售。TARS和GDS需时刻保持库存的充足提供给高房价客户。
Works closely with Corporate Office, Trust with updated hotel information and facilitate rooms sale on a regular basis. Reviews TARS and GDS rates and availability keeping sufficient inventory for high yield segments.