Feel Welcome Feel Valued
The Duty Manager is responsible for the security control of all hotel key’s rent whilst on duty.
Responsible for security checks of the entire hotel and its equipment on a regular basis each day/evening.
Responsible for attending to, resolving or acting upon any alarms or security breaches that may occur whilst on duty
The Duty Manager is to ensure and oversee that the Receptionist shift procedures/duties are completed on time and are procedurally correct.
To ensure that computer reports are done as scheduled.
To ensure that on-going pertinent/relevant logbook communication to other shifts is maintained.
To assist all area in the Front Office Dept. whilst on duty as required.
Brief incoming Duty Manager on items to be followed-up.
Maintain daily an accurate record in the Duty Manager logbook of items and incidents which may be of concern to management and /or which may require further attention.
To assist as required/requested with the solving of any guest complaints/upsets.
The Duty Manager is responsible for action fire and emergency procedures and for contacting Senior Management in case of a fire or emergency whilst on duty.
Responsible for the timely hand-over, briefing by out going/in coming
To ensure that you as a Duty Manager are constantly aware of and ‘up-to-date’ with all happenings and operations within the hotel It is vital that you have an obvious presence throughout the hotel, and be visible public areas whilst on duty.
Responsible for ensuring clear and constant communication lines are kept with all staff and hotel department
Responsible for providing change to other departments and the correct balancing of the main safe float
Ensure that you as a Duty Manager are completely aware of all hotel's services and facilities, outlet operating hours and scope of service.
Responsible for on going pertinent/relevant logbook communication to other shifts/departments
To acquire through training provided a comprehensive knowledge of Hotel Property Management System (OPERA), PABX System
Responsible for adhering to staff rules and regulations as detailed in Pullman Shanghai South’s staff handbook.