Feel Welcome Feel Valued
The OPERA computer system contains a comprehensive guest history option, and it is the responsibility of the Front Desk Supervisor to ensure that hotel has the best, most accurate and most personalized individual guest histories.
Responsible to ensure that all information relating to a reservation is keyed correctly into OPERA and is having the highest quality, and errors are kept to an absolute minimum. This practice will allow the production of true and correct statistical information, which will in turn enhance the overall Hotel operation.
Be concerned with staff discipline and staff performance and help to develop skills for all
staff within the section.
To promote the Accor loyalty program to the guest according to the yearly target.
To promote the Accor customer survey program to the guest according to the monthly target