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The Guest Relation Officer is responsible for
Welcoming and escorting VIP guests and ensuring their stays are comfortable
热忱欢迎引领贵宾,并且使其在入住期间感到满意舒适
To promote the Accor loyalty program to the guest according to the yearly target.
根据年度指标向客人推荐雅高集团忠诚计划方案
To promote the Accor customer survey program to the guest according to the monthly target
根据月度指标向客人推荐雅高客户满意度调查系统
Monitoring and looking after the Medallia Guest Online Questionnaire (overall scores, reply back to guests who participated on the survey, distribute guest comments to concerned department.
照看所有参加问卷调查栏目的客人,并且回信给那些已经提交问卷的客人,把客人所带来的信息反馈给相关部门。
Acting as the center for Guest inquiries, complaints, and any assistance required
回答并且处理相关的投诉和帮助。