Feel Welcome Feel Valued
Receive and confirm all guest room reservations.
Take and processes reservation requests received by phone, letter, fax etc. sends confirmations.
Answer enquiries about hotel services and facilities; Answers questions on rates and room type available.
Assist in creating maximum efficiency within the department.
Answer complaints regarding reservations and refers problems to reservation supervisor.
Sort and classify reservations into several types such as VIP commercial firms, group and regular FIT, etc.
Update correspondence based on subsequent notices, I.E. revisions, cancellations, follow up letter and deposit if any. Make sure that the correspondence against the details in the computer is correct.在接到通知后修改确认，例如修改预订，取消预订，如需押金等书面确认。根据计算机内的详细信息确定确认书是否正确。
Prepare reservation correspondence and VIP list for the following day, crosschecks and hand to the F/O manager and DOSM every evening.
Provide services and information to guest that is the most accurate and up to date possible, and is delivered to the guest in the most meaningful way.
Maintain a very good reputation for the Hotel and assist to increase the overall profitability of the Hotel.
Build a good working relationship with all colleagues and employees of the Hotel.