• 五险一金
• 技能培训
• 带薪年假
• 管理规范
• 人性化管理
• 岗位晋升
• 包吃包住
• 员工生日礼物

§  Reports complaints or problems to Team Leader/ Regency Club Manager if no immediate solution can be found.
如果不能立即解决客人的投诉或问题，则要向领班/嘉宾轩副理汇报。
§  Ensures that guests receive a speedy and efficient check in/ out.
确保客人的到快速、高效、准确的入住登记和结帐离店服务。
§  Ensures that the cashiering procedures are strictly adhered to and that all floats are used appropriately in accordance to Policies & Procedures set by Finance.
确保严格遵守酒店的收银程序；所有备用金都要根据财务部设立的政策和程序合理使用。
§  Ensures that the guests’ bills are presented and collected accordingly.
确保正确提供给客人帐单以及收到的钱是正确的。
§  Ensures a sales attitude is adopted at all times and maintains an awareness of all sales opportunities within the Hotel.
保证具有营销员的态度，并抓住酒店内的一切销售机会。
§  Handles all arrival and departure records according to the Standards set in the Departmental Operations Manual.
根据部门运营手册的标准处理所有抵、离店记录。
§  Adheres to pre-set availability and rate controls.
遵守预先定立的可用房安排及房价控制。
§  Ensures a high level of product knowledge of hotel and local area.
确保对酒店产品和当地情况的高度了解。
§  Maintains and updates guest history and marketing database as laid down in Front office procedures.
按照前台的程序保持最新的客人历史及市场数据库。
§  Ensures a high level of customer service is consistently maintained.
确保持续高水平的对客服务。
§  Ensures a high level of liaison is maintained between Regency Club and all other departments within the Hotel.
确保 嘉宾轩与其它部门高度的配合。
§  Ensures the Regency Club Manager or Team Leader is kept fully aware of any relevant feedback from either customers or other departments.
确保将任何来自客人或其它部门的反馈及时并准确地汇报给领班/嘉宾轩副理。
§  To be knowledgeable and promote/ upsells Rooms, Outlets and other facilities/ programmes whenever opportunities arises.
确保具有高水平的酒店产品知识，以便在机会出现时，宣传/销售客房、餐厅及其它设施/活动。
§  Promotes Gold Passport programme to potential guests whenever possible.
主动向潜在客人推荐金护照计划。
§  To be knowledgeable with the various airline frequent flyer programmes.
熟知各种航空公司奖励计划。
§  Complies with all hotel policies relating to Front Office.
遵守酒店关于前厅部的所有制度。
§  Complies with all systems and procedures as laid down by the Regency Club Manager.
遵守嘉宾轩副理制定的所有系统和程序。
§  Assists reservations as necessary.
必要时协助订房部的工作。
§  Handles incoming and outgoing mail, faxes, courier mail, and messages in a timely manner.
及时处理所有收到及发出的邮件、传真、速递物品及留言。
§  Handles basic Business Centre services when required.
需要时提供基本的商务中心服务。
§  Handles keys and ensures Security policies are adhered to.
控制嘉宾轩的客房钥匙并保证安全。
§  Handles foreign exchange according to policies.
按制度为住店客人兑换外币。
§  Performs cashier functions; balances at the end of the shift according to established standards.
履行收银员的职责，下班时按照定立的标准点齐款项。
§  Liaises with Bell Service for smooth handling of luggage and transport services.
与行李部配合顺畅处理行李及运输服务。
§  Is responsible for the posting of all charges brought to the cashiers by different revenue centres, such as laundry, in-house movies and facsimile charges.
负责将所收款额分至不同的收入帐项，如洗衣及传真费用。
§  Exchanges foreign currencies to any in-house guest .  
住店客人兑换外币。
§  Provides guests with cash advances on their credit card.
为客人提供信用卡取现服务。
§  Produces authorisation codes from FIT guests’ credit cards.
获得FIT客人的信用卡授权密码。
§  Maintains and checks all racks by filing registration cards and Outlet checks on a daily basis.
每天通过将登记卡及餐厅帐单存档保持并检查所有架格。
§  Ensures all master folios due to depart have been checked out and have their respective back ups attached.
确保检查所有离店客人的帐单并附上相关的帐目单据。
§  Responsible for issuing paid-outs and petty cash once Assistant Manager’s approval has been received.
根据大堂经理的批准发出小额现金及零用现金。
§  Responsible for registration and issuing of safe boxes.
负责登记及发放保险箱。
§  Has a thorough understanding of all the services offered by the Hotel.
全面了解酒店提供的所有服务。
§  Reads all memos concerning Regency Club.
阅读所有与嘉宾轩有关的所有通知。
§  Ensures the general float contains sufficient change and funds while on duty.
当班时确保备用金中有足够的基金和零钞。
§  Ensures the correct closing procedures are carried out in an accurate and tidy manner and that all accounts balance before closing.
确保在下班时执行准确及整洁的关闭程序，并点清所有帐目。
§  Ensures that the float is balanced before finishing the shift.
确保下班时备用金无差错。
§  Ensures security of all hotel funds and properties at times whilst on duty.
当班时确保酒店所有基金及财产的安全。
§  Has a thorough understanding of all cashiering functions in the Hotel’s computer system.
完全了解酒店电脑系统的收银功能。

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