§ Ensures services provided by the Department are always available and are always carried out to define Standard with the utmost efficiency, consistency and courtesy as detailed in the Department Operations Manual.
§ Attends and contributes to all Meetings as required.
§ Ensures all employees provide courteous and professional service at all times.
§ Handles guest and employee enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found.
§ Is knowledgeable in statutory legislation in employee and industrial relations, understanding and strictly adhering to Rules & Regulations established in the Employee Handbook and the Hotel’s policies concerning fire, hygiene and health & safety.
§ Is actively involved in the welfare, safety, development and well-being of employees providing advice, counselling and truthful, diplomatic feedback.
§ Ensures high standards of personal presentation & grooming.
§ Maintains positive guest and colleague interactions with good working relationships.
§ Exercises responsible management and behaviour at all times and positively representing the Hotel Management Team and Hyatt International.
§ Responds to requests to undertake any reasonable tasks and secondary duties and to changes as dictated by the hotel, industry and company.根据酒店、行业和公司的变化，回应并执行任何合理的任务及额外职责。